質問はありますが苦情はありません

Is it possible to rank as master here without ever having made a complaint?

whoa dumb question--sorry yall

Of course. You don't actually get too many points for having approved complaints. We don't want to encourage anyone to create complaints just for the sake of getting points, but we believe that if someone creates a complaint that makes sense and is approved by our agents, then they should get few points for the effort.

Anyway, if you create a new thread on the forum, you get exactly the same amount of points as when your complaint is approved. You can find out more about the ranking system here: https://casino.guru/forum/ranking-system

I didn't even get them points on the scoreboard after the bonus was done I got the major jackpot ??

Hi! I spotted your post in the competition thread. In my opinion, you reffer to a casino experience, don't you?

In this case, asking its support would be the best start, I'd say.

Care to try it out? Let me know how it goes if this is truly the case. 🙏

If everything went well you would never have to file a complaint 🙂

Hi, are you also answering to someone concret ? If so, use the "reply" button because it's a bit out of context. 

Anyway, let me know if you would like to share something and therefore some of your experiences. 🙂