こんばんは、3週間前にwingdasプラットフォームで引き出しを行いましたが、当時は成功したと言われていましたが、数時間後にアカウントに戻ったときに無効になり、引き出しが行われませんでした。検証のためにサポートに連絡しても応答がありません。この非アクティブ化の理由を知りたいです。なぜなら、撤回の行為には要件がなく、撤回バーはすでに完了していたからです。助けていただければ、ありがとうございます。
Good evening, 3 weeks ago I made a withdrawal on the wingdas platform which at the time said to have been successful, but when I returned to the account hours later it was deactivated and the withdrawal did not go through, since then I have been trying to contact support for verification but no response, I would like to know the reason for this deactivation because in the act of withdrawal there was no requirement, the withdrawal bar was already complete, if you can help me, thank you.
Boa noite, há 3 semanas realizei um saque na plataforma wingdas que no momento disse ter sido com sucesso, mas ao retornar para a conta horas depois ela estava desativada e o saque não caiu, desde então tento entrar em contato com o suporte para a verificação mas sem resposta, gostaria de saber por qual motivo essa desativação pois no ato do saque não havia nenhum requisito, a barra de saque já estava completa, se puder me ajudar agradeço.