私は約2か月前にプレーを開始し、常にデポジットを行い、何も獲得しませんでしたが、それはただの楽しみであり、問題はありませんでした。ある日、私はかなりの金額を獲得し、引き出しを要求しました。お金が私の口座に入金され、それが本当に真実であることがわかりました...約7日前に私は問題を解決するためにかなりの金額を獲得しました、私は引き出しを要求しました、そしてこの引き出しは私が受け取った後48時間処理されましたアカウントを確認するリクエスト、私は常に拒否されたすべての書類を送信し、サポートに連絡して、アカウントが確認された5日後に行った特定の領収書を送信するように言われました...そして今日はそれを主張してブロックされました私は規則に違反したので、何が起こったのかを理解しようとしました、
彼らは私が2つのアカウントを持っていて、偽の名前を使用していると思っていますが、Henriqueの名前の私のアカウントが確認されました。問題は、妻がアプリにアカウントを持っていて、私が他人のふりをしていると思っていることです。紙の上で結婚している私たちは共同銀行口座を持っていますすべてがうまくいっています、そして今彼らは私たちの組合を証明する文書を送る機会を私に与えません、したがって私たちが2人の実在の人物であることを証明します......ユーザーへの配慮の大きな欠如
I started to play about two months ago, I always made deposits, I never won anything, but it was just for fun, there was no problem, then one day I won a nice amount and requested the withdrawal, until then everything went well, the money fell into my account and I saw that it really was from true... about 7 days ago I won a very considerable amount that would solve my problems, I requested the withdrawal and this withdrawal was processed for 48 hours after that I received the request to verify the account, I sent all the documents it was always refused then I entered contacting support they told me to send a specific receipt that's what I did after five days my account was verified...and today it was blocked claiming that I violated rules, so I went to try to understand what happened,
They think I have two accounts and I'm using a fake name, but my account in Henrique's name was verified and the problem apparently is that my wife has an account on the app and they think it's me pretending to be someone else but we are married on paper we have joint bank accounts everything is fine and now they do not give me the opportunity to send the documents proving our union, thus proving that we are two real people... ...a huge lack of consideration for the user
Comecei a jogar cerca de dois meses sempre realizei depósitos nunca ganhava nada , mais era pra brincar não tinha problema, daí um dia ganhei um valor legal e solicitei o saque até ai tudo correu bem o dinheiro caiu na minha conta e vi que realmente era de verdade...há un 7 dias atrás ganhei uma quantia bem considerável que resolveria meus problemas, solicitei o saque e essa retirada ficou El processamento por 48 horas após isso recebi a solicitação para verificacao da conta, enviei os documentos todos sempre dava recusado aí entrei contato com o suporte eles me disseram pra enviar um comprovante específico foi o que fiz após cinco dias minha conta foi verificada...e hoje ela foi bloqueada alegando que eu violei regras, daí fui tentar entender o que aconteceu ,
Eles pensam que eu tenho duas conta e tô utilizando nome falso, porém a minha conta em nome de Henrique foi verificada e o problema aparentemente é que a minha esposa tem uma conta no app e eles acham que sou eu se passando por outra pessoa mais somos casados no papel temos contas bancárias conjuntas tudo certo e agora eles não me dão oportunidade de enviar os documentos provando nossa uniao, assim provando que somos duas pessoas reais ...estou com a conta bloqueada e sem retorno e com mais de 15 mil reais perdido...um enorme falra de consideração com usuário