彼らは私の保証金を払わなかったし、私は勝てなかった

I won 160 reais and it didn't go into my account, I deposited 30,00 via Pix and it didn't go into my wallet and the money was sent by my bank Itaú I have proof and I'm going to sue this platform for not being honest using bad faith with the user and the client, the least we can expect is to comply with the Law.

Ganhei valor de 160 reais não entrou na conta, fiz depósito via Pix de 30,00 não entrou na carteira e o dinheiro foi enviado por meu banco Itaú tenho comprovante e vou processar essa plataforma, por não ser honesta usando de má fé com usuário e cliente, mínimo que podemos esperar é cumprir a Lei.

Hello,

I could really use your help here. I'm partially confused because it almost sounds like you have tried to deposit money through the Casino Guru website, which is not possible since, despite the name, we are not a casino, hence no deposit, money play, or withdrawals are available. Just to avoid further misinterpretation, though, may I know which is the casino in question, please?