捻転の問題

Hi, I have a problem with Totosi. I made a withdrawal almost a month ago. The next day I received an email stating that "my account is under review for a maximum of 180 days." Obviously, I still see my account blocked. I've also contacted support several times. However, I've made many deposits previously, and now the first time I make a withdrawal, they block my account (I've always loaded with the same card in my name, I requested the withdrawal with the same card, same method, and the winnings were made with sports + live casino). If you can help me, my user name is ilsecco00 🙏🙏🙏🙏

Salve , ho un problema con Totosi , ho eseguito un prelievo quasi un mese fa . Il giorno dopo mi è arrivata una mail con la frase che’’ il mio conto e’ in revisione per un max di 180 gg’’, ovviamente vedo ancora il mio conto bloccato .. ho contattato anche molte volte l assistenza . Però precedentemente tanti versamenti li ho fatti ora al primo prelievo mi bloccano il conto ( ho caricato sempre con la stessa Carta a nome mio , ho richiesto il prelievo con la stessa carta , stesso metodo , le vincite sono state fatte con sport+ casinó live) . Se mi potete aiutare la mia user è ilsecco00 🙏🙏🙏🙏

Hi, that's a pretty strange reason for not paying out a player. 180 days is definitely not normal for them to hold your money. 

Anyway, you say you also deposited money using the live casino, right? What exactly did you play? I'm asking because if I recommend you file a complaint, it's important, since we don't deal with sports betting because we don't have experts in this area.

Please let me know.

Good morning, actually 90% are sports betting, a very small part and live casino (blackjack)

Buongiorno , in realtà il 90% sono scommesse sportive , una piccolissima parte e casinò live ( blackjack )

It is important to note that it always depends on the nature of the problem, and that is what our team decides. If they blocked your account because they are checking something and it only concerns the sports you bet on, then we cannot help you. And since they didn't tell you anything, it's a difficult decision. 

In any case, I can try to give you some links where you could also try to file a complaint.

You can find them here:

https://www.safebettingsites.com/complaints/

https://www.bookmakersreview.com/sportsbook-complaint/

https://www.bookmakers.bet/submit-a-complaint/

https://www.sportsbookreview.com/sportsbook-complaint/

https://www.askgamblers.com/submit-complaint

Will you try it and let me know if you've made any progress?

The links don't work

Non funzionano i link

Guys, still nothing... is it possible that I really have to wait 180 days? What are the rules? Can't we find a compromise? Maybe cancellation with withdrawal of funds?

ragazzi ancora nulla.. è possibile che devo aspettare veramente 180 giorni? ma che regole sono?non si può trovare un compromesso?magari la cancellazione con il prelievo dei fondi

What's wrong with these links? Don't these sites have this casino?

There is no casino representative here, so there's not much to agree on with us. 180 days is definitely not normal. 

Maybe I would try to recommend filing a complaint with us, since you also recorded something using blackjack. 

It's quite possible that it will be rejected, but maybe not.

You can find the link here. ⬅️

So you can't file any type of report? Even for a compromise... like withdrawing the balance for deleting the profile... let me know thanks 🙏

Quindi non potete fare nessuna tipologia di segnalazione ? Anche per un compromesso .. del tipo prelievo del saldo per cancellazione del profilo .. fatemi sapere grazie 🙏

You can try it here, but I'm not exactly sure how it will turn out. But as I said, give it a try.

If the links I provided don't work because the casino isn't listed on those websites, then you can try to find other websites.

If none of this helps, then you can contact the licensing authority. 

This link doesn't even open for me like the others 😔

questo link nemmeno me lo apre come gli altri 😔

I was talking about our link first.

Try it here. ⬅️

If we can't help you then you have to go with licensing authority.