Frumzi Casino - プレイヤーの出金リクエストは拒否されました。

I'm trying to withdraw my winnings for last 3 weeks , my withdrawal been declined already 3 times for some reasons ,like my bank provider didn't accept payment witch is absolute nonsense cos I've talked with bank ... waiting for responde now again for whole week

Hello Fixky,

Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with Frumzi Casino. Please allow me to ask you a few more question before we would move forward.

• Could you please advise if your account is already verified and if yes, since when exactly?
• Did you accumulate your winnings with real money or did you use a bonus?
• When was the last time you spoke to the casino and what was it about?

Looking forward to your answer.

Regards,

Nick

Account has been verified like a year ago but I don't know exactly, I have been playing with my own money and I spoke to casino just yesterday, actually I'm bothering their live chat every day . Gave me an email yesterday for tech support but still no answer yet via email

Just got paid now

Dear Fixky,

We're glad to hear that your issue has been resolved. We'll go ahead and mark the complaint as 'resolved' in our system. We appreciate your cooperation and confirmation. If you ever encounter any issues with this or any other casino in the future, please feel free to reach out to our Complaint Resolution Center. We're here to help. 

As you know, we do not charge for our services, nor do we accept any gratuities. However, we would greatly appreciate it if you could take a moment to share your experience with our services on Trustpilot https://www.trustpilot.com/evaluate/casino.guru. An honest review, along with any suggestions for improvement, would be invaluable. Your feedback could help others who may be considering contacting us for assistance with online casino-related issues. 

Thank you in advance for your time. 

Best regards, 

Nick Bacon 

Casino.Guru