Frumzi Casino - プレイヤーの撤退が遅れています。

This is the second time my withdrawal has been automatically canceled while I'm asleep, forcing me to make the request again, which extends the waiting time for my money. I've already complained about this situation, and they assured me everything was fine, but it happened again!!!

È già per la seconda volta che il mio prelievo si annulla da solo mentre dormi e sono costretta effettuarlo di nuovo e così i tempi d'attesa del mio denaro si allungano. Ho già reclamato questa cosa ma mi hanno assicurato che tutto apposto e invece è successo di nuovo!!!

Dear yuliiademiniatsa,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely. 

Do you have a pending withdrawal in your casino account?

Could you please confirm that you have passed the KYC verification?

Did you accumulate your winnings with or without an active bonus?

Could you please share your communication with the casino regarding the withdrawal? Send emails or chat transcripts to my email at dominika.l@casino.guru, or post screenshots here.

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Dominika

this morning i received this email from casino. I wait for the last time for the withdrawal to be completed otherwise i will update you on the continuation. Anyway yes, i had already passed the KYC verification and i had accumulated the winnings without any active bonus.

stamattina ho ricevuto questa email da casino. Attendo per l'ultima volta che il prelievo venga completato altrimenti vi aggiorno sul proseguimento. Comunque si, avevo già superato la verifica KYC e avevo accumulato le vincite senza nessun bonus attivo.

Dear yuliiademiniatsa, has your withdrawal request been approved?

If so, have you received the money?

Yes the withdrawals were finally processed.

Si i prelievi alla fine sono stati elaborati.

Dear yuliiademiniatsa, kindly inform us once you have received the money.

Dear yuliiademiniatsa,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Dear yuliiademiniatsa,

Based on your latest response, we will now mark the complaint as 'resolved' in our system. We appreciate your cooperation and confirmation. If you ever encounter any issues with this or any other casino in the future, please feel free to reach out to our Complaint Resolution Center. We're here to help.

As you know, we do not charge for our services, nor do we accept any gratuities. However, we would greatly appreciate it if you could take a moment to share your experience with our services on Trustpilot https://www.trustpilot.com/evaluate/casino.guru. An honest review, along with any suggestions for improvement, would be invaluable. Your feedback could help others who may be considering contacting us for assistance with online casino-related issues.

Thank you in advance for your time.

Best regards,

Dominika

Casino.Guru