Frumzi Casino - プレイヤーの撤退が遅れています。

About a month ago, I deposited money into the casino. I won somewhere between 100-200, but I don't remember the exact amount. I closed my account to avoid spending the money. Now, a month has passed, and I've talked multiple times with the casino's customer service, who keep saying they will process a manual withdrawal, but nothing has shown up. Today, I asked how much money was left in the account, and customer service just closed the chat, and I couldn't get back into live chat.

Talletin casinolle vähän vajaa kuukausi sitten. Voitin jotain 100-200 välillä tarkkaa summaa en muista. Suljin tilini jotta en pelaisi rahoja pois. Nytten on kulunut kuukausi ja olen jutellut useita kertoja casinon asiakaspalvelun kanssa jotka väittävät tekevänsä manuaalisen noston mutta mitään ei näy. Tänään kysyin paljon tilillä on rahaa ja asiakaspalvelu vaan sulkeutui enkä pystynyt enään mennä live chatiin takaisin.

Hello Jesu55,

Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with Frumzi Casino. Please allow me to ask you a few more question before we would move forward.

Could you please advise if your account is already verified and if yes, since when exactly? Did you accumulate your winnings with real money or did you use a bonus? When was the last time you spoke to the casino and what was it about?

Looking forward to your answer.

Regards,

Nick