Galactic Wins Casino - プレイヤーが繰り返し出金を試みても失敗しました。

I've been struggling to make a withdrawal at this Casino, and they keep stalling. I don't know what else to do. I have complained and done everything, and they keep telling me that my withdrawal will be in my account first thing tomorrow, but still nothing

Estou pelejando para fazer uma retirada neste Casino e ficam me enrolando não sei mais o que fazer já reclamei já fiz de tudo e falam amanhã cedo sua retirada estará na sua conta e nada

Dear Adriana437,

Thank you very much for submitting this complaint. I'm sorry to hear about your negative experience with Galactic Wins Casino. Please allow me to ask you a few questions to make sure I understand your situation completely.

Could you please advise if you passed the full KYC verification?

From the screenshots you provided, the withdrawal request of $500 was rejected because you requested several withdrawals at a time. Can you kindly confirm if there is any other pending withdrawal in your account? Please send us the screenshot of your withdrawal history here.

Have you made any successful withdrawals before?

Have you accumulated your winnings with or without an active bonus?

I hope we will be able to help you resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards

Veronika

No about the denied withdrawal and because I have a withdrawal of 500 reais there is this message. About my kyc my account was successfully verified they keep messing around because they know that Casino players are different people and they keep holding our payment for us to cancel the withdrawals and continue playing to lose the money, I don't make a deposit until my withdrawal reaches my account. My winnings were through deposits and free plays and this is the first time I've won at the Casino and since 14/01 I've been trying to receive this rubbish of Casinos the guru was to prohibit these Casinos from posting anything on the Casino website.

Não sobre retirada negada e porque tenho está retirada de 500 reais ai dá está mensagem.sobre meu kyc minha conta foi verificada com sucesso eles ficam enrolando porque sabem que jogadores de Casino são pessoas diferentes e ficam segurando nosso pagamento para nós cancelarmos as retirada e continuar a jogando para perder o dinheiro eu não faço depósito enquanto meu saque não cair na minha conta.meus ganhos foi através de depósito e jogadas grátis e está e a primeira vez que eu ganho no Casino e desde dia 14/01 estou tentando receber estes lixos de Casinos o guru era para proibir estes Casinos de postar alguma coisa no site do Casino.

They only say tomorrow your money is in your account then I'll see if there's anything. I file complaints and they respond, the finance department said that tomorrow your money will be in the account but it's a lie, now today the girl said they will only pay me on Tuesday next week January 23rd

Só falam amanhã seu dinheiro está na sua conta aí vou ver não tem nada.entro com reclamações e respondem o departamento financeiro falou que amanhã seu dinheiro está na conta mais mentira agora hoje a moça disse que vão me pagar só terça feira da semana que vem dia 23/01

Do I understand correctly that your withdrawal request was approved on January 14? Please keep in mind that usually, we recommend players wait up to two weeks for the winnings to appear in their bank accounts.

Ok, thank you, I received my winnings, they removed 358 reais from my winnings and I received 500 reais

Ok obrigada eu recebi meus ganhos retiram 358 reais dos meus ganhos mais recebi 500 reais

Case solved

Caso resolvido

Dear Adriana437,

I'm glad to hear that your issue has been resolved successfully. I will now mark the complaint as 'resolved' in our system. 

Thank you for your cooperation, and please do not hesitate to contact our Complaint Resolution Center if you run into any issues with this or any other casino in the future. We are here to help.

Best regards,

Veronika

Casino.Guru