Gama Casino - プレイヤーが賞金を引き出す際に問題が発生しました。

I played at Gama Casino yesterday and received a no-deposit bonus of 15€, which I successfully wagered, leaving me with 150€ ready for withdrawal. However, my attempts to withdraw these winnings have been unsuccessful. Every time I try, the casino cancels the withdrawal after an hour, citing supposed technical difficulties. I've tried three different methods - Visa, Mastercard, and RapidTransfer - but none of them are allowed through. In desperation, I even deposited an extra 10€, thinking that a prior deposit was required! Even though I have fully verified my account, they still will not let me withdraw my winnings!

Ich habe gestern auf dem Gama Casino gespielt. Habe den Bonus ohne Einzahlung (15€) bekommen und diesen erfolgreich umgesetzt, so dass mir 150€ zur Auszahlung zur Verfügung stehen. Diese werden jedoch nicht ausgezahlt, jedes mal wenn ich auszahle, bricht das Casino die Auszahlung nach 1h ab mit angeblichen technischen Problemen. Ich habe 3 unterschiedliche Methoden versucht (Visa, Mastercard, RapidTransfer) keine einzige lassen sie durch. Jetzt hab ich extra noch 10€ dort eingezahlt, weil ich dachte ich muss zuerst einzahlen! Ich habe mich komplett verifiziert doch sie lassen mich nicht auszahlen!

Dear Friedl11,

Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with Gama Casino.

Please allow me to ask you a few questions, so I can better understand the situation. 

• Other than citing technical difficulties processing withdrawals, has casino support offered any advice on how you should proceed?
• If there is any other relevant communication between you and the casino, please forward it to tomas@casino.guru, or alternatively, post it here.

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Tomas

Hello! No, it's supposedly always a technical problem, but not from my point of view!

Hallo! Nein es ist angeblich immer ein technisches Problem, von meinerseits aus aber nicht!

and now suddenly they want that, and I don't know what that is

und jetzt plötzlich wollen sie das, und ich weiß nicht was das ist

I finally got the money

Habe das Geld endlich bekommen

Dear Friedl11,

I'm glad to hear that your issue has been resolved successfully and that you managed to withdraw your winnings. I will now mark the complaint as 'resolved' in our system. 

Thank you for your cooperation, and please do not hesitate to contact our Complaint Resolution Center if you run into issues with any online casino in the future. We are here to help.

Best regards,

Tomas

Casino.Guru