Gama Casino - プレイヤーの撤退が遅れています。

Hi! I made deposits to the casino multiple times yesterday with my credit card. I won like 1600 euros. I tried to withdraw 450€ l, after they fully verified me, the transaction has been cancelled. I connected with the support, they said, they have technical issues with the card processor, and asked me to try again. I did it, i got rejected again. I get in touch with the support, they said the same: please try it again. I did it, and of course, rejected again. The support doesnt help me, they keep saying the same. Please try again. When i asked them to open an alternative method for withdrawal , for example crypto, or bank transfer, they refused it, and the guy from the support asked me why i want to try alternate method? Xd its a joke they playing with me. Clearly they not willing to pay for me. I have screenshots from the messages with the operators. Like a comedy..

Dear Gabt89,

Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with Gama Casino.

Please allow me to ask you a few questions, so I can better understand the situation. 

Could you please share screenshots of your withdrawal requests with the status visible?

Could you please share your communication with the casino? Send emails or chat transcripts to my email at tomas@casino.guru, or post screenshots here

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Tomas

Hi! Thank you for your response . Yesterday evening i tried my fifth withdrawal by the same way 450€ by card. Than i also submitted a 400€ bank transfer withdrawal. (I also tried the bank transfer yesterday previously, but they cancelled it, because that was not the way i made my deposits.) they denied the 450€ card withdrawal, but somehow now they acceped the 400€ by bank transfer, and its completed. I havent recieved my winnings yet, and i also submitted a 800€ withdrawal same way, its still pending. I can provide screenshots, but for now its not nessesary , lets wait if im gonna get the first 400€ or not, and im also waiting the 800€ approoval. I will update if something happens.

Update, i recieved all my cashouts, you can close the case, thank you very much!

Hello

Withdrawal requests were successfully processed and paid from our side, at this point the funds should have already arrived to the user's account.

Dear Gabt89, 

We're glad to hear that your issue has been resolved. We'll go ahead and mark the complaint as 'resolved' in our system. We appreciate your cooperation and confirmation. If you ever encounter any issues with this or any other casino in the future, please feel free to reach out to our Complaint Resolution Center. We're here to help. 

As you know, we do not charge for our services, nor do we accept any gratuities. However, we would greatly appreciate it if you could take a moment to share your experience with our services on Trustpilot https://www.trustpilot.com/evaluate/casino.guru. An honest review, along with any suggestions for improvement, would be invaluable. Your feedback could help others who may be considering contacting us for assistance with online casino-related issues. 

Thank you in advance for your time. 

Best regards, 

Tomas

Casino.Guru