Gama Casino - 追加審査のため、選手の撤退が延期されました。

I trying for 1week to withdraw 8000 euro and the support keep saying me it's: " conclusion is currently on additional review"

I don't know why they doing problems to withdraw

Dear Yonatannn35,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.

That’s why we advise players to be patient, cooperate fully with the casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.

If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, please, let us know and we will intervene and try to help you.

Thank you in advance for your patience and understanding.

Best regards,

Tomas

Hello

We have double-checked the information, at the moment the player has no funds available for withdrawal.

Thanks for the update to the Gama Casino representative.

Dear Yonatannn35,

Please let me know if the assertion from the casino is accurate and whether you need any further assistance.

Dear Yonatannn35,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.