Gamdom Casino - プレイヤーの撤退は制限されています。

hey guys,

i deposited, 300usd (298.5) to gamdom, and wagered a bit, won around 26 usd but didnt like the web interface and decided to take my business elsewhere.

initiated the withdrawal but unfortunately this came out:

then i contacted the support to tell them about this, and explained that i didnt know about this rule, it wasnt written anywhere.

They made it clear that i can only wager the entire deposited sum or i cant withdraw it.

they also accepted that this wasnt written anywhere.

i will add our conversation as well.

it may not be a big fund but what they are doing is not legal.

i really hope you guys can assist.

best regards.

Hello 19hodo19,

Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with Gamdom Casino. Please allow me to ask you a few more question before we would move forward.

• Could you please advise if your account is already verified and if yes, since when exactly?
• How much did you wager so far?
• When was the last time you spoke to the casino and what was it about?

Please note that this is a completely common rule in almost every single casino - the deposit has to be wagered as AML Policy.

Looking forward to your answer.

Regards,

Nick

Hello Nick,

I want to begin thanking for responding so quickly.

I have a level one verification at the moment.

After creating the account i filled 1st level, also contacted their chat support to learn about the limits of the deposits and withdrawals.

Support told me there was no real need to have upper levels verified so i just completed first level.

I completed it as soon as i opened my account,

14 april 2025 monday around18:00 utc.

Last time i contacted their support was yesterday, so 17 april 2025 around 21:10 utc. The subject was not being able to withdraw my funds. I already sent you the whole conversation.

Because of aml rules i went immediately to complete the first level of verification. Before even depositing so the platform knows the user and hopefully wont cause trouble in the future for withdrawal.

I can provide every possible information you may need.

Hello 19hodo19,

Unfortunately, there isn’t much we can do in such cases.

Typically, standard deposit wagering requirements can go up to 5x, so their current 1x requirement is actually quite reasonable.

Even though it may not be explicitly stated in their terms, this particular rule effectively outlines the same condition:

It basically says that you should not use it purely only to deposit and withdrawals without wagering the money as it might be considered money laundering.

I can only advise to to wager your deposit in order to withdraw your balance.

Is there anything else we could assist you with?

Regards,

Nick

Hey Nick,

I see, thanks for trying.

I thought thats should be illegal, thats why bothered you guys.

At least readers can see this and be prepared to ask before depositing.

Thanks best regards.

Dear 19hodo19,

Thank you for your message.

On the contrary, it is standard practice for reputable casinos to have rules requiring some level of wagering before a withdrawal can be processed. This policy is in place primarily to prevent money laundering, as allowing withdrawals without any gameplay would enable individuals to deposit and immediately withdraw funds without any fees or legitimate play.

For the reason outlined above, we will now proceed to close the complaint.

Best regards,

Nick