Gamdom Casino - プレイヤーの撤退が遅れています。

I have been waiting for more than a MONTH for my withdrawal.

They asked me to do KYC, which I did.

I sent them everything they asked for.

They are saying they need KYC documents from other linked accounts.

I have no idea what they are talking about and why that would have anything to do with my account.

I have provided what they asked for. I have made a withdrawal. Process my withdrawal. I have nothing to do with these other people and their accounts. On what grounds should other people not providing their KYC documents constitute them withholding my funds for more than a month?

Please help me retrieve my funds.

Dear zapros,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely.

Is there any chance that someone from your household or using the same IP address has also created an account at this casino?

Could you please advise if you have passed the KYC verification?

Have you accumulated your winnings with or without an active bonus?

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Dominika

Hello.

Is there any chance that someone from your household or using the same IP address has also created an account at this casino? - No chance

Could you please advise if you have passed the KYC verification? - Yes

Have you accumulated your winnings with or without an active bonus? - No active bonus

It must also be mentioned that almost the entire sum being withheld is my deposit which was 12400 euros.