Gaming Bets Casino - プレイヤーの撤退が遅れています。

Casino paid my winning on 21.02.2025 but I still didnt get amount to my crypto wallet. I made deposit on 10.02. and got winning on 11.02. My documents were verified and I got email from casino on 21.02. that my withdrawal request is approved and I will get amount. I was waiting for several days. Usually transfers to crypto wallet may take some hours but not days. When I realised that there was a long delay in payment I contacted casino support via chat but they still cannot solve the case or even dont send any exact information.

Please scripts of conversation in attachment.

Dear jjorusovich,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely.

Have you made any successful withdrawals before?

Did you accumulate your winnings with or without an active bonus?

Could you please provide a screenshot of your withdrawal history from the casino?

Have you received any updates or additional information from the casino regarding this delay? Send emails or chat transcripts to my email at dominika.l@casino.guru, or post screenshots here.

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Dominika

Dear Dominika,

This was my first payment. I have never got winning from the casino before.

Unfortunately I still didnt get any update from casino regarding delay.

I made a deposit with real money and used reload bonus. PLease find screenshot of casino history attached.