GeniusWin Casino - カジノサイトがダウンしているため、プレーヤーは資金にアクセスできません。

Good evening, I had money in my geniuswin gaming account but I think the site has been shut down. How can I retrieve my funds?

buonasera, avevo soldi nel conto gioco di geniuswin ma penso che il sito sia stato chiuso. come faccio a recuperare i soldi ?

Dear gbianchini175, 

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Could you please clarify why you submitted this complaint about Leon Casino (and even wrote the name down in the casino name box while submitting this complaint)? Do I understand correctly that you meant GeniusWin Casino (https://www.geniuswin.it/)?

Did you have €75 (dispute value) in your casino account?

Thank you in advance for your reply.

Best regards, 

Kristina

Good morning, the problem is that I have money on the geniuswin gaming account but I can no longer access the site.

Buongiorno, il problema è che ho dei soldi sul conto gioco di geniuswin ma non si può più accedere al sito.

Dear gbianchini175,

Since the casino is no longer operating and the casino representative refused to comment on any complaints in the past, it's unlikely that players will ever receive their payouts. I'm afraid there is not much we can achieve without cooperation from the casino side. I will mark the complaint as "unresolved" in our system. If the casino decides to react, we will reopen the complaint, and you will be notified by email. In the meantime, I recommend you contact the Licensing Authority (Agenzia delle Dogane e dei Monopoli (ADM)). The licensing authority has better options and tools to help players. More information about submitting a complaint directly to the regulator can be found here. I am sorry I could not be of more help on this occasion.

Best regards,

Kristina