GGBet Casino - プレイヤーの撤退が遅れています。

since February 7 they do not pay say they can not pay for years and when they want to pay then they will pay my 116 usd, help me solve this problem

Dear Artur66,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.

That’s why we advise players to be patient, cooperate fully with the casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.

If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, please, let us know and we will intervene and try to help you.

Thank you in advance for your patience and understanding.

Best regards,

Tomas

It's been 7 days. Yes, I passed the kyc and I got a notification that everything is fine.

Thanks for your reply, Artur66

Have you received your payout since your last post?

Please let me know about any developments regarding the issue.

Nothing's changed. They haven't paid. 

Thank you very much, Artur66, for providing the necessary information. I will now transfer your complaint to my colleague Martin (martin.l@casino.guru)

who will be at your service. I wish you the best of luck and hope the problem will be resolved to your satisfaction in the near future.

Hello Artur66,

I am sorry to hear about your troubles. I am Martin and I will be taking care of your complaint from now on. As the first order of business, I would like to invite the GGBet Casino representative to enter the discussion.

Dear casino representative, could you please check the case and explain to us what happened? I understand that there is a possibility of the casino being overwhelmed by a large number of withdrawals, but is there a particular timeframe, in which Artur66 can expect his withdrawal to be processed?

Hello everyone!

Thank you for the opportunity to provide a response to the mentioned complaint.

Dear User, we truly regret that you had to wait for your funds to be withdrawn. We understand how frustrating this can be, but we are pleased to inform you that, according to our records, the transaction was successfully completed yesterday, on 27.02.2025, at 07:58:19. Therefore, the funds should already be credited to your bank account. If this hasn't happened, please let us know.

As our support team previously mentioned, the system automatically processes the transaction as soon as the payment service can handle it. Unfortunately, there was no way to manually influence this process, and we deeply regret the delay.

The processing time for withdrawal requests depends on the procedures required to comply with regulatory standards and the Company's internal policies. These procedures are determined individually for each transaction. Such measures are necessary to ensure the security and integrity of all transactions, and additional checks are occasionally conducted to verify all details.

We sincerely thank you for your patience and understanding and look forward to continued cooperation.

Dear GGBet Casino representative,

thank you very much for the update. I am confident we will be able to mark the complaint as resolved in the near future. I will leave this complaint open until Artur66 confirms his withdrawals have been paid out.

Hi. Yes I received the payment thank you very much. 

Dear Artur66,

We're glad to hear that your issue has been resolved, and once again would like to thank the support team over at GGBet Casino for their help as well. We'll go ahead and mark the complaint as 'resolved' in our system. We appreciate your cooperation and confirmation. If you ever encounter any issues with this or any other casino in the future, feel free to reach out to our Complaint Resolution Center. We're here to help ! 

As you know, we do not charge for our services, nor do we accept any gratuities. However, we would greatly appreciate it if you could take a moment to share your experience with our services on Trustpilot https://www.trustpilot.com/evaluate/casino.guru. An honest review, along with any suggestions for improvement, would be invaluable. Your feedback could help others who may be considering contacting us for assistance with online casino-related issues. 

Thank you in advance for your time. 

Best regards, 

Martin

Casino.Guru