GGBet Casino - 選手の退会が遅れました。

i made interac withdraw request on aug 2,2022, its 8,22,2022 i still have not received my payment, i have contacted their support, they are saying its being processes by the payment provider and said wait, they told me this last week and in their latest email, 2 weeks delay for a interac withdraw? i haven't received my withdraw and they keep saying its being processed and wait, all their other withdraw has been received except this, I took screenshot of transitions history and my bank statement if you want for proof.

Dear alirezakrv,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely. Have you made any successful withdrawals before? Could you please confirm that you have passed the KYC verification?

Have you accumulated your winnings with or without an active bonus?

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Kristina

all the other withdraws i made was successful

my account is verified

I'm not sure about that active bonus

8.16. The withdrawal amount of USD 2,000 to USD 20,000 will be paid to the client’s account within 14 days from the date of request, except for weekends and holidays.

this is on their terms and services they have 2 weeks to pay from what they say

i can provide screenshots if you want also

Hello alirezakrv

Sorry, you've faced issue with the withdrawal

We've contacted the payment provider, the transaction can be whether successful or rejected.

In case it fails - please kindly make a new request.

Thank you for understanding.

We've credited some bonus for your patience.

Kind regards

The problem was settled with gg.bet. I'm cancelling my complaint with gg.bet.

Awesome news, alirezakrv. As the complaint has been successfully resolved, we will now close it as ‘resolved’ in our system. Thanks for your cooperation and don’t hesitate to contact us if you run into any issues with this or any other casino in the future. We are here to help.