GGBet Casino - 選手の退会が遅れました。

used ggbet.com two years ago, won 200$ and they refused my withdraw. i didn't take any action till recently i tried withdraw again, and my account is blocked.

Dear tzy1123,

Thank you very much for submitting your complaint. I’m sorry to hear about your delayed withdrawal. Do I understand correctly that you requested the withdrawal two years ago? If that's the case, I'd like to warn you that the request may not be relevant or applicable after such a long period of time and maybe we won't be able to help you.

Could you please forward any relevant communication between you and the casino, along with any supporting evidence to petronela.k@casino.guru?

I hope we will be able to help you to resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards,

Petronela

Dear tzy1123

Can you please specify your account ID, since we are unable to identify your account via e-mail provided within the complaint.

Thank you in advance!

Kind regards

Thank you very much, GGBet Casino team, for checking.

Dear tzy1123,

Could you please provide the requested information at your earliest convenience?

Dear tzy1123,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, we’re rejecting this case because the player hasn’t responded to our messages and questions. Therefore, we’re not able to proceed with further investigation or suggest possible solutions.

The player can reopen this complaint anytime.