Godbunny Casino - プレイヤーのアカウントは閉鎖され、資金は没収されました。

Hello, I played for a while on their site without any problems, I made deposits and withdrawals, I passed their verification. But suddenly they closed my account, saying that I violated their rules. Inside the account there was 510 euros which they confiscated. I have never used bonuses

Dear stoyanstoyanov990,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem regarding the closure of your account and the confiscation of your funds.

To help resolve this issue, could you please provide us with more information? Here are some questions to clarify the situation:

• What specific rules did the casino claim that you violated?
• Have you received any official communication or documentation from the casino explaining the account closure? If so, kindly forward it to me at veronika.f@casino.guru.
• What types of games did you play?

I hope we will be able to help you resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards,

Veronika

I'm sending you the history communication with the casino, there they quote which point of their rules I violated.

I played only blackjack.

Thank you for your email.

• Could you please confirm whether anyone else from your household or using the same IP address has also created an account and played at this casino?
• Additionally, have you initiated any chargebacks at this or any other casinos in the past?

We appreciate your cooperation and look forward to your response.