We sincerely apologize for the inconvenience and frustration you have experienced with our casino. We take self-exclusion and responsible gaming very seriously and are deeply disappointed that you have had a negative experience on this matter.
First and foremost, we want to assure you that we are committed to maintaining the highest standards of responsible gambling practices.
We would like to thank you for bringing this matter to our attention. Through feedback from players like you, we can identify areas that need improvement and make the necessary changes to create a safer and more responsible gaming environment for everyone.
Given the situation, we would like to invite you to contact our customer support team via live chat or email to further discuss your specific case.
We once again deeply apologize for the inconvenience and disappointment you have experienced with our casino. Thank you for your understanding and for giving us the opportunity to make amends.
Best regards, Golden Crown Casino Team
Lieber Sevestal,
Wir entschuldigen uns aufrichtig für die Unannehmlichkeiten und die Frustration, die Sie mit unserem Casino erlebt haben. Wir nehmen Selbstausschluss und verantwortungsvolles Spielen sehr ernst und sind zutiefst enttäuscht, dass Sie in dieser Angelegenheit negative Erfahrungen gemacht haben.
Zuallererst möchten wir Ihnen versichern, dass wir uns für die Einhaltung der höchsten Standards verantwortungsvoller Glücksspielpraktiken einsetzen.
Wir möchten uns dafür bedanken, dass Sie uns auf diese Angelegenheit aufmerksam gemacht haben. Durch das Feedback von Spielern wie Ihnen können wir Bereiche identifizieren, die verbessert werden müssen, und die notwendigen Änderungen vornehmen, um eine sicherere und verantwortungsvollere Spielumgebung für alle zu schaffen.
Angesichts der Situation möchten wir Sie einladen, sich per Live-Chat oder E-Mail an unser Kundensupport-Team zu wenden, um Ihren konkreten Fall weiter zu besprechen.
Wir entschuldigen uns noch einmal zutiefst für die Unannehmlichkeiten und Enttäuschungen, die Sie mit unserem Casino erlebt haben. Vielen Dank für Ihr Verständnis und dafür, dass Sie uns die Möglichkeit zur Wiedergutmachung geben.
I deposited via Neteller and the money was not credited. The support only wants to become active after 24 hours. I've been waiting for my Neteller deposit to be credited for over 30 hours now.
That has happened twice now. The first time I thought it would be a one time thing. But no, the same the second time around. The money has of course been deducted from my Neteller account.
The support is absolutely not helpful and always comforts and I believe it is a chat bot that pretends to be a human. You always get the same exact answers. Even after asking for a personalized response, you always get the same canned responses.
This must be imagined. At every other casino, the Neteller deposits are on the account within 1 second and here I have been able to wait over 30 hours without the casino offering a solution.
I have already sent the transaction number several times, which allows you to immediately find the payment in the system. That is not done either.
So hands off. A casino that can't even manage to make deposits work without any problems will be very bad at other things as well.
Finger weg.
Ich zahlte per Neteller ein und das Geld wurde nicht gutgeschrieben. Der Support will erst nach 24h überhaupt erst einmal aktiv werden. Nun warte ich seit über 30 Stunden darauf, dass meine Neteller Einzahlung gutgeschrieben wird.
Zweimal ist das nun passiert. Beim ersten Mal dachte ich, es wäre eine einmalige Sache. Aber Nein, auch beim zweiten Mal dasselbe. Das Geld ist natürlich von meinem Neteller Konto abgebucht worden.
Der Support ist absolut nicht hilfreich und vertröstet immer und ich glaube es handelt sich dabei um einen Chat-Bot, der sich als Mensch ausgibt. Man bekommt immer die absolut selben Antworten. Selbst nach der Bitte, eine personalisierte Antwort zu erhalten, bekommt man immer dieselben vorgefertigten Antworten.
Das muss man sich einmal vorstellen. Bei jedem anderen Casinos sind die Neteller Einzahlungen innerhalb von 1 Sekunde auf dem Konto und hier kann ich nun schon über 30 Stunden warten, ohne dass eine Lösung des Casinos angeboten wird.
Ich habe die Transaktionsnummer bereits mehrfach gesendet, womit man sofort die Zahlung im System finden kann. Auch das wird nicht gemacht.
Daher, Finger weg. Ein Casino, welches es nicht einmal schafft, dass Einzahlungen ohne Probleme funktionieren, wird auch in anderen Sachen sehr schlecht sein.
何もない、何もない。
Nothing and nothing.
Nichts, und nichts.
ネッテラーの入金の決済には 40 時間以上かかります。
Neteller deposits take over 40 hours to clear.
Einzahlungen mit Neteller dauern über 40 Stunden bis sie gebucht werden.
We apologize for the inconvenience you've experienced with your Neteller deposit. We understand how frustrating it can be when deposits are not credited promptly, and we apologize for the delay you've encountered.
Our support team is here to assist you, and we're sorry if you feel that the responses you received were not helpful or personalized. We assure you that we have real human agents handling customer inquiries, but we acknowledge that there might have been a miscommunication or delay in addressing your specific issue.
If you could kindly provide us with your account details and the transaction number, we will prioritize resolving the issue with your Neteller deposit and ensure that it is credited to your account as soon as possible. Rest assured, we are committed to providing a smooth and reliable deposit experience for our players.
Once again, we apologize for the inconvenience caused, and we appreciate your understanding. If there's anything else we can assist you with, please don't hesitate to reach out to us. We value your patronage and hope to have the opportunity to make it right.
They have a lot of games, slots, and tables from well-known providers. The gaming products are of high quality. The VIP program has comp points and a lot of bonuses regularly.
Though if you deposit using cards or transfers, be ready to long awaiting. I played there several times and each time waited 2-3 days to play finally. So that's why I dismissed the casino from my list.
We value our customer's opinions and would like to thank you for bringing this to our attention. Our team puts all efforts to make our casino the best. We try to provide each player only with positive emotions.
We remain at your disposal at any time, so should you need any assistance, please, feel free to contact our 24/7 customer support team.
Thank you so much for taking the time to leave us this amazing review.
We are very happy to hear that you are satisfied with the selection of games, VIP service, fast and secure withdrawals and other features presented in our casino. We always make great efforts to provide our customers with the best experience and unforgettable emotions.
Should you need any assistance in the future, please do not hesitate to contact us, we are available 24/7.
We are sorry to read that your experience has not met expectations.
However, it is important to keep in mind that KYC is an important process, during which the casino makes sure that the money is sent to the rightful owner. We do not take KYC lightly, therefore it might take a few working days to complete this thorough process. What is more, we rely on player's cooperation with this matter and provide the essential information in order to properly assist with the account verification.
To add some reassurance, the aforementioned statement is based on our T&C, according to which: 1.2 The Casino reserves the right to check your identity prior to processing payouts and to hold any refund or withdrawals for the time needed to check your identity. In case you provide false or incompleted Personal Data, the withdrawal can be refused and the Player Account terminated, of which you will be informed by email.
Everyone may find this rule on our website, following this link: https://www.goldencrowncasino.com/terms-and-conditions (Withdrawals From The Account).
Nevertheless, as customers' satisfaction is our top priority, we will take into consideration your review.
Thank you for taking the time to provide us with your invaluable feedback!
We understand your concerns about the minimum withdrawal amount for bank transfer being quite high and we are sorry that this is not ideal for you. Our team appreciates you bringing the other aspects of the site to our attention as well. We will consider your feedback and look at how we can make improvements to make the gaming experience more enjoyable for all.
Thank you again for your input and we hope to see you soon in our casino!
We always share our players' happiness for their winnings, and we hope that the unforgettable feeling of being a winner will be more and more frequent throughout your experience with us.
Glad that I shifted to Bitcoin gambling and I found Golden Crown. While they may be fairly a new crypto casino, they have gathered quite a reputation for their high match-up bonus percentage. Another feature that has made me a huge fan is their special bonuses and VIP programme changes announced via newsletters.
Thank you for sharing your experience with us, much appreciated!
Our team is very happy to hear that you are satisfied with our casino, the selection of bonuses, including VIP promotions and other features. Moreover, we will consider expanding the range of bonuses on our website to provide the best experience for our customers.
Thank you for being a part of the Golden Crown family!
Worst casino ever . Even if you provide documents for account , they still ask for more . It’s one thing after the other. They don’t want you to collect your winnings. I deposited 3k in a week finally trying to withdraw 1.5 k . It never happened. Stay away . I deleted account and will never go back.
We are sorry that your experience with us was not satisfactory. It is never our intention to prevent our customers from collecting their winnings and it sounds like you encountered some issues that should not have occurred. We are sorry to hear that Golden Crown Casino did not meet your expectations and we suggest getting in touch with our customer service team directly to further discuss your issue.
Your feedback is appreciated and we thank you for bringing this to our attention.
Our goal is to make our casino the best it can be and provide each of our customers with positive emotions. We are known for our excellent customer service, so this unexpected issue was quite disappointing.
Please reach out to us and describe your situation in more detail so that we can help you to handle it.
Oh, I don't know why there hasn't been a single 5 on this casino - I'll put it up This casino is a very honest product from the well known Hollycorn - cool bonuses and providers are on the product Of the negative experience was only losing a lot of money when I went into a gamble, but that's personal :) In general I was satisfied playing in this casino - it brings me emotions and sometimes very large jackpots)
Thank you so much for such a delightful review of Golden Crown Casino.
Our team is very happy to hear that you are satisfied with the selection of providers and other features presented in our casino.
Customers like you are the reason we strive to do the best at our jobs. Please feel free to reach out again if you have any questions, issues, or concerns – we are just an email away and will always be happy to assist you.
Best regards, Golden Crown Casino
安全性指標の解説
Golden Crown Casinoの安全性指標の解説
Golden Crown Casinoの安全性指標を計算する際に考慮した要素の解説をご覧ください。安全性指標は、弊社データベース内にあるすべてのオンラインカジノの信頼性、公平性、質を示す指標です。
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