GoldenPharaoh Casino - プレイヤーの出金リクエストが遅れています。

I made a withdrawal request on 10/16/2024 and I still haven't received the amount. The timeframe informed by the casino is 21 business days, which has already passed. The casino states they are experiencing delays. I would like to receive my money as soon as possible because when it comes to depositing, they always make it easy, but when it comes to withdrawing, they offer only one option and then take months to pay.

Fiz uma solicitação de saque no dia 16/10/2024 e ainda não recebi o valor. O pra so informado polo casino é de 21 dias úteis, prazo esse que já passsou. O casino informa que estão com atraso. Gostaria de receber meu dinheiro o quanto antes, pois para depositar sempre facilitam, mas na hora de sacar só dão uma opção e ainda demoram meses para pagar.

Dear sirlenybritto3, 

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely.

Have you made any successful withdrawals before?

Could you please confirm that you have passed the KYC verification?

Have you accumulated your winnings with or without an active bonus? 

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply. 

Best regards, 

Veronika

Yes, I had already made a successful withdrawal from the casino. The winnings come from free spins bonuses offered by the casino. Yes, I have already done the KYC check.

Sim, já havia feito 1 saque bem suscedido junto ao casino. Os ganhos são provenientes de bônus de rodadas grátis, oferecidos polo casino. Sim, já fiz a verificação KYC.