Goldwin Casino - プレイヤーの出金リクエストはまだ保留中です。

Good Day

I hope you can help me.

The first withdrawal didn't go smoothly, and even after a cancellation from the casino's side, it took 5 working days to receive my money.

This time, I requested a withdrawal on the 26th of March and there's been no progress.

It's still pending.

The support team isn't helping, they just tell me to be patient. But my patience is running thin. I hope you can help me.

Guten Tag

Ich hoffe sie können mir helfen.

Die erste Auszahlung lief schon nicht reibungslos aber nach einer Stornierung von Seiten des casinos und dann nach 5 Werktagen geld erhalten.

Dieses mal stellte ich am 26.3 eine Auszahlung und es geht nichts vorwärts.

Immer noch auf pending.

Der Support hilft nicht sagt ich soll mich gedulden. Aber meine Geduld ist jetzt solangsam am Ende. Ich hoffe Sie können mir helfen.

Dear nataschahohmann4,

Thank you for submitting your complaint. I'm sorry to hear about the issue you're facing.

To better assist you, could you please provide the following information:

• Was your account successfully verified already?
• Did you accumulate your winnings with or without an active bonus?
• Which payment method did you choose to withdraw your winnings?
• If there's any relevant communication, please forward it to petronela.k@casino.guru. 

It's common for withdrawals to take some time to process, often ranging from a few days to a couple of weeks. Therefore, we recommend waiting at least 14 days after requesting a withdrawal before submitting a complaint. Assuming you've successfully completed the KYC verification and had your withdrawal approved, it's likely just a matter of time before you receive your funds.

We appreciate your cooperation and look forward to resolving this issue for you. Thank you in advance for your reply.

Best regards,

Petronela

PS: Could you please advise if you received your previous withdrawal?

Please be aware: At Casino.Guru, we never ask for your casino account password. While we may request information, we never seek access to your account. Please refrain from sharing your password with any third party. We primarily communicate through official threads, occasionally via email for requested supporting evidence or relevant communication.



Hello Petronela, first of all thank you for the nice answer. Tomorrow it will be 14 days and yes I am fully verified. The last payment came on the 5th working day.

It simply isn't processed here. Attached is a screenshot from half an hour ago.

I always pay in and out with a credit card. This was my first withdrawal and this one too.

It wasn't a bonus, if I remember correctly.

Hallo petronela erstmal danke für die nette Antwort. Morgen sind es 14 Tage und ja ich bin vollständig verifiziert. Auszahlung kam am 5ten Werktag das letzte mal.

Hier wird es einfach nicht bearbeitet. Ein Screenshot anbei von vor einer halben Stunde.

Ich zahle immer mit Kreditkarte ein und auch aus. Bez. Meine erste Auszahlung und diese auch.

Es war g kein Bonus. Wenn ich mich recht erinnere.

An update just got the money

Ein Update eben ist das Geld reingekommen

As the problem has been successfully resolved, we will now close the complaint as ‘resolved’ in our system. Thank you very much, nataschahohmann4, for your confirmation, and please don’t hesitate to contact our Complaint Resolution Center if you run into any issues with this or any other casino in the future. We are here to help.

Best regards,

Petronela

Casino.Guru