Gomblingo Casino - プレイヤーが賞金を受け取れずにいます。

I requested a withdrawal on October 21st and have repeatedly asked how long it takes, always getting the same response that it's the financial department's responsibility. It's frustrating when the withdrawal is pending. Then, I cancel and end up playing. I've had a gambling addiction for a few years now. I've also read other comments about this casino, so I'm worried. I don't want to gamble away the money I've won, but it's difficult when I keep getting the same response that they can't answer when it will be approved.

Begärde uttag den 21/10 och har upprepade flera gånger frågat hur lång tid det tar få samma svar hela tiden att det är financial department som ska tar tag i det.. Tycker det är jobbigt när uttaget ligger och står pemding.. Då tar avbryter jag och spelar.. Har ett spelberoende sen några år ... Sen ha jag läst andra kommenterar om detta casino så jag är orolig.. Vill inte spela upp dessa pengar då jag har vunnit dom... men svårt när man får samma svar hela tiden att dom inte kan svara på de när det blir godkänt.??

Dear susannatihinen402,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.
That’s why we advise players to be patient, cooperate fully with casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.

If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.
Thank you in advance for your patience and understanding.

Best regards,
Complaints Resolution Center


PS: Our initial response was generated based on the information you provided when submitting your complaint. If there has been any misunderstanding and the issue is different or more than just a delayed payment, please rest assured—we will review the details thoroughly and get back to you as soon as possible. Thank you for your patience.

Dear susannatihinen402,

I hope you are doing well. As the recommended time frame has now passed, could you kindly update us on whether your withdrawal has successfully been received or if there have been any new developments regarding your case? Thank you for your time, and I look forward to your response.

Dear susannatihinen402,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.