GoralBet Casino - プレイヤーの出金リクエストが遅れています。

Since June 28th, I have been trying to withdraw my money. They do not respond on the chat or to emails. I have already verified my account, and since then, they haven't replied. This is very disrespectful.

Desde o dia 28/06 estou tentando sacar meu dinheiro. eles não respondem no chat nem no email. JA verifiquei minha conta desde então não respondem mais.Uma falta de respeito

Dear fabi232011,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.

That’s why we advise players to be patient, cooperate fully with the casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.

If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, please, let us know and we will intervene and try to help you.

Thank you in advance for your patience and understanding.

Best regards,

Tomas

I've already carried out the kyc verification, I try to talk to them and I'm waiting in the chat, but they take a long time to respond and don't resolve it.

Já realizei a verificação kyc,tento falar com eles fico aguardando no chat ,mas demoram para responder e nao resolvem.

Have you received the withdrawal?

• If the issue persists, could you please share any recent communication between you and casino support? Send emails or chat transcripts to my email at tomas@casino.guru, or post screenshots here

I received payment yesterday, thank you for your attention

Recebi o pagamento ontem obrigado pela atenção

Dear fabi232011,

I'm glad to hear that your issue has been resolved successfully. I will now mark the complaint as 'resolved' in our system. 

Thank you for your cooperation, and please do not hesitate to contact our Complaint Resolution Center if you run into any issues with this or any other casino in the future. We are here to help.

Best regards,

Tomas

Casino.Guru