GoSpin Casino - プレイヤーの出金リクエストが遅れています。

When I tried to withdraw 30000 rupees they asked for additional documents.

When I submitted that document, they requested new additional documents.

When I submitted the documents, they requested a video recording. I felt very uncomfortable being treated like a sinner.

I also feel that their demands are extremely excessive for a game that costs only 30,000 rupees.

What does Casino Guru think of this casino request? If you think it's justified, I'll withdraw the offer, don't respond to their demands, and throw away the money I have in the casino.

Dear ktakayuki778,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. 

Please understand that KYC is a very important and essential process, during which the casino makes sure that the money is sent to the rightful owner. As they don't have the luxury of being able to physically see all of the players and check their identification and documents, this is the only way gambling establishments are able to complete the verification procedures. None of the serious and licensed casinos take KYC lightly and it might take a few working days to complete this thorough process. 

Could you please advise which documents you have already provided and when exactly did you send the last one?

Have you provided all the required documents as soon as possible and in the correct format?

Did you accumulate your winnings with or without an active bonus?

I hope we will be able to help you to resolve this issue as soon as possible. Thank you in advance for your reply. 

Best regards, 

Dominika