GreatWin Casino - プレーヤーはアカウントを閉鎖できません。

This casino is the last one, it hangs all the time, then I wanted to suspend or delete my account, but when I go to Responsible Gaming, Responsible Gaming comes up, but an empty page. I want to close my account.

Dieses casino ist das letzte, ständig hängt es ,dann wollte ich Account ruhen bzw löschen, aber wenn ich auf Verantwortungsvolles spielen gehen ,kommt zwar Verantwortungsvolle spielen aber eine leere Seite. Ich möchte Account schließen.

Hello bell2410,

Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with Greatwin Casino. Please allow me to ask you a few more question before we would move forward.

Could you please advise since when are you trying to close your account? For what reason do you want to close your account? Did you contact the casino with your request?

Looking forward to your answer.

Regards,

Nick

No, I didn't, I didn't have any nerves to contact the casino itself, it should be enough if I go to play responsibly, but this doesn't work. Gabe is also often asked to close national casinos. You are simply ignored there

Nein habe ich nicht ,an das casino selbst gewendet hab ich h keine Nerven dafür ,es müsste doch reichen wenn ich über Verantwortungsvolle spielen geh ,aber dies funktioniert nicht. Gabe auch bei national casino des öfteren um Schließung gebeten .Da wird man auch einfach ignoriert

Hello bell2410,

Please be sure to contact the casino to request to close your account.

Dear bell2410,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond to your complaint in the given time frame, or don’t require any further assistance, we will reject it.

The complaint will be now closed for the above mentioned reason.