GreatWin Casino - 選手の退場が遅れる。

deferred payment.

I requested several payments, so three payments of 500 euros each and the profit was 3500 euros.

The first processing step has been made, the others have also been released so that they can be canceled at the end. After that I asked again for two withdrawals. However, my withdrawals are still pending and say they are processed quickly and the waiting time is longer. i just want my money

This has become a game without borders. I hope you can help me because I don't have the patience to write to you because I always get the same answer that this time I just have to wait and be patient

Zahlungsaufschub.

Ich habe mehrere Zahlungen beantragt, also drei Zahlungen zu je 500 Euro, und der Gewinn betrug 3500 Euro.

Der erste Bearbeitungsschritt wurde gemacht, die anderen wurden auch freigegeben, damit sie am Ende storniert werden. Danach habe ich erneut um zwei Auszahlungen gebeten. Meine Auszahlungen stehen jedoch noch aus und sagen, dass sie schnell bearbeitet werden und die Wartezeit länger ist. Ich will nur mein Geld.

Dies ist ein Spiel ohne Grenzen geworden. Ich hoffe, Sie können mir helfen, weil ich nicht die Geduld habe, ihnen zu schreiben, weil ich immer die gleiche Antwort bekomme, nämlich dass ich dieses Mal nur warten und geduldig sein muss

Hello Oluja,

Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with Greatwin Casino. Please allow me to ask you a few more question before we would move forward.

Could you please advise if your account is already verified and is yes, since when exactly? Did you accumulate your winnings with real money or did you use a bonus? When was the last time you spoke to the casino and what was it about?

Please note that we recommend to wait at least 14 days for your verification/withdrawal to be processed specially if it’s your first ever request.

Looking forward to your answer.

Regards,

Nick

THANK YOU

I played with real money .. I got 3500 euros .. I played 19 2 and immediately requested a payment of 500 euros because every 24 hours you can request 500 euros and only 3 payments, but I have not received any so far because they return the money into the game And then what I was looking for fails and then everything starts again... I asked why you withdrew my money into the game, the answer was that they had a problem blah blah and I said okay, they would do the same in a few days. .and then I told them you are making a fool of me..how many times are you going to return my money to the game then I will never get it ..they are really joking ..In the morning I received an email that I asked for money, i.e. 3 payments of 500 euros each, so now I am waiting to see if I will receive the money in my bank account

I don't trust them anymore

HVALA

Ja sam igrala sa pravim novcem ..Dobia sam 3500 eura ..igrala sam 19 2 i odma zatrazila isplatu 500 eura jer se svaka 24 sata moze zatrazit po 500 eura i to samo 3 isplate ali medutim nosam dobila nijednu do sada ker oni vrate novac u igru I tada to sto sam tražila propada i onda ponovo ispocetka sve ..ja sam pitala zasto ste povukli moj novac u igru odgovor je bio da su imali poteskoca bl bla a ja sam rekla u redu da bi oni za koji dan napravili isto ..e onda sam im rekla pravite me budalom..kolilo puta cete mi vracat novac u igru tada ga nikada necu dobit ..tocno zezaju ..Ujutro sam dobila email da sam zatrazila novac odnosno 3 isplate po 500 eura pa sada čekam da vidim dali cu dobit novac na bankovni račun

Ja njima vise ne vjeruem

20 minutes ago I wrote to the agent and they told me that I have three payments scheduled for 1.3, 2.3 and 3.3, just to get them and then if I get them, I will immediately ask for the next payments because the profit is 3500 euros

Prije 20 minta sam pisala sa agentom i rekqo mi da su mi zakazane tri isplate za 1.3 ,2.3.i 3.3 ,samo da ih dobiem i onda ako to dobiem odmah cu zatraziti i iduce uplate jer je dobitak 3500 eura

They put my money back in play...they say my bank refused the payment but my bank didn't, now I contacted the bank...they lie...they don't give me my money

Sie haben mein Geld wieder ins Spiel zurückgebracht ... sie sagen, meine Bank hat die Zahlung abgelehnt, aber meine Bank hat es nicht getan, jetzt habe ich die Bank kontaktiert ... sie lügen ... sie geben mir mein Geld nicht

I don't know what to do anymore..now I really had to ask for 500 euros via bank transfer..seems to be none of my money

Ich weiß nicht mehr was ich machen soll..jetzt musste ich wirklich 500 Euro per Banküberweisung verlangen..scheint nichts von meinem Geld zu sein

I'm fed up with GreatWin.com... I will never play with them again... how can they be so rude

What are you doing now?

Ich habe GreatWin.com satt ... Ich werde nie wieder mit ihnen spielen ... wie können sie nur so unhöflich sein

Was machts du jetzt?

We would like to inform you that your withdrawal request in amount of 500 EUR has failed to be processed successfully.

In order to successfully process another withdrawal request for you, please follow the instructions bellow:

Please, resubmit withdrawal request to different credit card

If you have any additional questions, please do not hesitate to contact us via Live Chat.

Best Wishes,

GreatWin.com Financial Department

Prije tri tjedna dobila sam novac od njih na istu karticu

Why don't you answer me .. I have another payment scheduled for tomorrow, maybe it will work

Zašto mi ne odgovorite ..imam za sutra zakazanu još jednu uplatu možda će uspjet

You don't want to answer me, but how is it possible that my card is valid for payment when I play, but when they need to pay, there is an error and the money is returned to the game. 02 ..and today is 2.03 ..always something so I don't get my money

Vi ne želite da odgovorite mi ali kako je moguće da moja kartica valja za uplatu kada igram ali kada oni trebaju da plate bude greška i novac bude vracen u igru ..izgubila sam volju za traženje svog novca .. ..moje traženje traje od 19 02 ..a danas je 2.03 ..uvijek nedto da ne dobiem.novac svoj

I have just received 500 euros .. in my account .. I am happy .. still have a profit of 3000 euros

Ich habe gerade 500 Euro erhalten ..auf meinem Konto ..ich freue mich ..habe noch einen Gewinn von 3000 Euro

Hello Oluja,

Please note that the above timer indicates the time we have to reply. I'm glad to hear that you have received a part of your money. Please let us know once the rest arrives.

I won another 500 euros today...I still have a lot of winnings because I played again and won a big win

Dobila sam danas još 500 eura ..imam još dosta dobit jer sam ponovo igrala I dobila veliki dobitak

Hello Oluja,

As your payments are arriving as per casino terms, I would like to ask if you want to keep your complaint open or we can close it accordingly.

Please note that even if we would close it, you can reopen it anytime if you would come across trouble regarding this specific issue.

My total winnings are 10,000 euros

Moj sveukupni dobitak je 10 000 eura

To write to see the requested payment again..

Da napišem da ponovo vidim zatraženi uplate..

I agree to close the complaint

Ich stimme zu, die Beschwerde zu schließen

Thank you Oluja for letting us know that the issue has been resolved. Please do not hesitate to contact us if you will come across any other trouble again in the future, we will gladly try to help you out.

Regards,

Nick