Heart Bingo Casinoのレビュー

プレーヤー ''Molokocoko'' は、同じグループ内のカジノから自分自身を除外した後、カジノが預金を返金しなかったと不満を漏らしました。彼は、登録に別の住所を使用したため（彼は家を引っ越した）、払い戻しを受けられないとカジノから言われたと主張している。しかし、彼は登録時に同じフルネーム、同じ生年月日、同じメールアドレスを使用したと述べました.調停者は、カジノが苦情について話し合うことを拒否し、彼らに対するすべての苦情を、選択した UKGC が指定した ADR eCOGRA に転送することを望んでいたため、プレーヤーのこの苦情を見つけました。

Lois, a player from the UK played at these sister casinos, Heart Bingo, Virgin Games, and Monopoly Casino for months. All of her accounts were verified and she made few deposits in all three but won only with Heart Bingo. She won again, and the next morning, when she tried to log in to the account, it was closed. All three of her accounts became closed. She was informed by the casino that she can not have accounts with all three sister casinos. Lois also had another account with a fourth sister casino that was opened by someone else with her debit card, but she managed to close that account. She hasn't received any refunds nor were her accounts reopened. There is no further information on this case.

同選手は、最初は1.500ポンドを獲得したが、問題なく引き出したと不満を漏らした。同じ日遅くに、彼は 5,000 ポンドを獲得し、その金額を引き出しようとしました。翌日、出金が処理されていないことに気づき、カジノに電話したところ、金額が高いため時間がかかるとの返答を得た。その後、何も動かなかったため、再度電話し、銀行取引明細書を提出するように求められました。選手は要求された書類をすべて提出したが、何も起こらなかった。

このプレイヤーは、システムが正しい銀行口座情報を入力できないため、銀行口座情報を更新できないと不満を述べた。したがって、彼は引き出しを行うことができませんでした。そのため、プレイヤーは入金して詳細を更新したいと考えましたが、それができませんでした。彼は 1 ポンド未満でなければ入金できませんでした。ライブチャットのエージェントは入金できるように資金を削除することを約束したが、プレイヤーは毎回資金を削除せずにチャットを終了したと述べた。

The player requested 2 withdrawals but somehow got lost on their way to them. The casino provided the player and their bank with the ARN number to trace the payment but didn't succeed. The player's bank asked the casino's bank to try to trace the money but they didn't even try. The player also said that their previous transactions were successful and couldn't understand what had happened this time. No other information is available ever since.

Player self-excluded themselves from the casino and opened a new account. They made a deposit and shortly after that was the account closed and they were not able to withdraw anything. According to the player the casino stated they were not ready to pay the deposits back. No update since then.

The player complained that after they asked for a withdrawal, the transaction bounced back and was returned to their casino's account. They then tried to withdraw it again but still, never received it despite the casino reassuring them they would receive the payment soon. No reaction from the casino, no update ever since.

The player, Claire, complained that she had permanently self-excluded herself from the casino in 2010, forgot about it and opened a new account in 2016 with the same registration information. Ever since the casino had changed the owner in 2013, apparently the information about her self-exclusion got lost and the casino didn't stop her from playing there. After Claire had lost some money, she remembered that she had self-excluded herself from the casino and was complaining about the casino not honoring her self-exclusion. The casino didn't react to this complaint and it remains unsolved.