Heats Casino - 検証の問題により、プレイヤーの引き出しが遅れています。

Hello

I sent casino all documents but still not verified, I can't do withdraw my money 3085.94.

This casino want robbed me, don't want verdited me becouse I have 3085.94 pounds, but I sent already all documents what they need.

Also support lies me about European licence becouse I think they dont have but tell me they have European licence.

Chat is horrible, non stop copy paste, and soon soon soon and soon.

Dear piotrkitaedinburgh,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please understand that KYC is a very important and essential process, during which the casino makes sure that the money is sent to the rightful owner. As they don't have the luxury of being able to physically see all of the players and check their identification and documents, this is the only way gambling establishments are able to complete the verification procedures. None of the serious and licensed casinos take KYC lightly and it might take a few working days to complete this thorough process.

• Could you please advise which documents you have already provided and when exactly you sent the last one?
• Have you provided all the required documents as soon as possible and in the correct format?

I hope we will be able to help you to resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards,

Kristina

Hi Kristina

Of course I understand but now it looks like they deliberately delayed my verification so as not to pay me the money.

*Have you provided all the required documents as soon as possible and in the correct format?

Yes of course, non stop is the same status, verification pending, you can check screnshot.

*Could you please advise which documents you have already provided and when exactly you sent the last one?

Thay want selfie and document ID, od course I uploaded my selfie and I uploaded my driving licence.

But they still not check and status is verification pending.

I opened account few days ego and all documents I sent few days ego, non stop tell me soon and soon but nothing.

I have 3085 pounds on heats casino account and I think they do nothing to verfity my account and i can't withdraw my money, this is Scam .

here is my balance and secound show documents verification pending

hello, today they accept my id but not selfie what is like scam and horrible, what can be wrong selfie, nothing explain , only rejected, like this way Heats can reject my selfie milion times becouse maybe thia is SCAM COMPANY, now no one answer for chat and emails .

this selfie I send heats again today , is new selfie .

Really this is horrible company.

Upload:

I sent again new selfie with my ID, like here but ID they can normal see .

Hello

We can close complaint, they finally verfited my account

Dear piotrkitaedinburgh,

We're glad to hear that your issue has been resolved. We'll go ahead and mark the complaint as 'resolved' in our system. We appreciate your cooperation and confirmation. If you ever encounter any issues with this or any other casino in the future, please feel free to reach out to our Complaint Resolution Center. We're here to help.

As you know, we do not charge for our services, nor do we accept any gratuities. However, we would greatly appreciate it if you could take a moment to share your experience with our services on Trustpilot https://www.trustpilot.com/evaluate/casino.guru. An honest review, along with any suggestions for improvement, would be invaluable. Your feedback could help others who may be considering contacting us for assistance with online casino-related issues.

Thank you in advance for your time.

Best regards,

Kristina

Casino.Guru