Heats Casinoのレビュー

Dear butei241001,

Thank you for taking the time to share your feedback. We value transparency and fairness above all, and for this reason, we believe it is important to clarify several points regarding your claims and the activity recorded on your account.

After a detailed internal review, we can confirm the following:

• Your total deposit amounted to €16.
All gameplay conducted on your account was processed normally, without any irregularities, delays, or malfunctions. Every game available on Heats Casino is provided by certified third-party developers whose software and RNG systems operate independently of the casino. This means that Return to Player (RTP) percentages are fixed and cannot be adjusted, manipulated, or influenced by us under any circumstances. Any suggestion that the casino is "messing with RTP" is factually incorrect and technically impossible.

• Regarding your credit card deposit attempt:
Credit card availability depends entirely on the issuing bank and the regulations in each specific country. In your region, credit cards are not supported. This does not reflect any mistake or refusal from our side.
Despite this, your account still has access to over 10 alternative deposit methods—all fully functional, widely used, and displayed clearly in the cashier section.

• About the compensation request:
You contacted our support team and requested €10,000 in compensation for losses coming from a €16 deposit. Such a request cannot be approved under any regulatory, operational, or responsible gaming policy.
All compensations and refunds must follow strict internal and industry-standard guidelines, and it would be inappropriate and non-compliant for us to grant such an amount.

• Regarding your statement about reviews:
At no time did our team ask or pressure you to leave a positive or "great" review. We encourage players to share honest feedback based on their genuine experience, whether positive or negative. Your review—positive or not—is entirely your decision, and we fully respect that.

We understand that losing in casino games can be frustrating, but it is important to remember that all outcomes are determined by independent RNG systems and cannot be influenced by any operator. Suggesting intentional manipulation is not aligned with the certified and audited nature of the games nor with the factual record of your account.

Heats Casino is committed to maintaining a transparent, fair, and secure environment for all players. If you have any further questions or require assistance with available deposit methods, verification, or gameplay information, our support team is available 24/7 and will be pleased to help.

Kind regards,
Heats Casino Team