Probably with worst bonuses casino where i have played in years . Only good bonus they offer is weekly cashback of losses, Vip bonuses are lowest i have ever seen and it is a miracle if you even recive one, and also with waggering request. Definetly wont recomend to play. Also games payback % seems to be low compared to other casinos i have played.
First, they advertised themselves on the front page of google with a PAID ad as follows:
New completely Finnish casino!
25% cashback
100 free spins
No registration.
All 100% lies! Money to the game account, no promised free spins.
They also claimed that the ad is not theirs.. Juupa juu. Who else would pay Google for advertising but themselves.
Nothing to do with Finland, just an automatic translator in the chat.
I lost €2,200, which should get €550 cashback. Well, I won't get a cent because I had withdrawn a little before, so that is a permanent obstacle to any cashback. They interpret it as a winning player. So you are a winning player forever even if you lose a million.
NOTE! Even one euro (€1) is enough to permanently deny cashback!
Withdrawal is very difficult and it takes many days for the money to transfer..
I also won €100 in Pragmatic Play's daily drop competition, the winnings of which Pragmatic Play pays within 72 hours. The money was not received for more than a week. In the customer service, this also had to be twisted several times and hours went by in the chat -> we don't know what you are talking about, do you have any proof? 😂 Whoah whoah!
And yes, that registration was then mandatory according to the longest formula..
The selection of games is of an ok level, but the rtp of the games is the lowest possible caste!
Customer service sucks and you always have to wait a very long time before someone arrives on the lines. I didn't get an answer to any of my questions from them..
The site is very basic and you can't get anywhere without the chatbot's links. Like wallet and checkout. They are not on the site at all, but you can actually only access them via chat from the link! 😂
That such a casino is hejgo. I do not recommend to anyone! And as you can tell from the experiences of this site, it is a bad casino in every way. 7 reviews, each one very negative!
Tämä kasino menee pysyvästi mustalle listalle!
Ensinnäkin, mainostivat itseään googlen etusivulla MAKSETULLA mainoksella seuraavasti:
Uusi täysin Suomalainen kasino!
25% cashback
100 ilmaiskierrosta
Ei rekisteröintiä.
Kaikki 100% valhetta! Rahaa pelitilille, ei luvattuja ilmaiskierroksia.
Väittivät myös ettei mainos ole heidän.. Juupa juu. Kukapa muukaan maksaisi googlelle mainonnasta kuin he itse.
Ei mitään tekemistä Suomen kanssa, chatissä vain automaattinen kääntäjä.
Hävisin 2200€ jolla pitäisi saada 550€ cashbackiä. No ei saa senttiäkään koska olin aiemmin kotiuttanut vähän niin se on pysyvä este millekään cashbackille. Voittavaksi pelaajaksi tulkitsevat. Eli olet voittava pelaaja ikuisesti vaikka häviäisit miljoonan.
HUOM! Yksikin euro (1€) riittää siihen että cashback evätään PYSYVÄSTI!
Kotiutus hyvin hankalaa ja rahojen siirtymisessä kestää monta päivää..
Voitin myös pragmatic playn daily drop kisassa 100€ jonka voitot pracmatic play maksaa 72h sisällä. Rahoja ei kuulunut yli viikkoon. Asiakaspalvelussa tästäkin täytyi vääntää useita kertoja ja tunteja meni chatissä -> emme tiedä mistä puhut, onko sinulla todisteita? 😂 Huh huh!
Ja kyllähän se rekisteröinti oli sitten pisimmän kaavan myötä pakollinen..
Pelivalikoima ok tasoa, mutta pelien rtp alhainta mahdollista kastia!
Asiakaspalvelu koppavaa ja joudut aina odottamaan hyvinkin pitkään ennen kuin joku saapuu linjoille. Yhteenkään kysymykseeni en heiltä saanut vastausta..
Sivusto hyvin alkeellinen ja sieltä et pääse mihinkään ilman chatbotin linkkejä. Kuten lompakko ja kotiutus. Niitä ei sivustolla ole laisinkaan vaan niihin pääsee tosiaan vain chatin kautta linkistä! 😂
Että sellainen kasino on hejgo. En suosittele kenellekään! Ja kuten tämän sivuston kokemuksista voi päätellä kyseessä on huono kasino kaikin puolin. 7 arvostelua joista jokainen erittäin kielteinen!
It is unfortunate for us to hear about your experience as customer satisfaction is our top priority. However, it is important to know that deposits are processed on the payment provider side and we as a casino have no control over this. Unfortunately, delays can occur for a variety of reasons, but we're always here to help if you contact our support team.
We hope to hear from you again!
Best regards Hejgo Casino Team
Sehr geehrte/r jh90,
Vielen Dank für Ihre Bewertung!
Es ist bedauerlich für uns, von Ihren Erfahrungen zu hören, da die Kundenzufriedenheit unsere oberste Priorität ist. Es ist jedoch wichtig zu wissen, dass Einzahlungen auf der Seite der Zahlungsanbieter verarbeitet werden und wir als Casino keinen Einfluss darauf haben. Leider kann es aus verschiedenen Gründen zu Verzögerungen kommen, aber wir helfen Ihnen immer, wenn Sie sich an unser Support-Team wenden.
After 4 tries i finally got verified even though i almost uploaded the same document, just a little different. I got fully verifyed and they have now decided to block my account. I havent gotten a response. Very sketchy and unprofessional
We appreciate your feedback, as it helps us to improve our service. Nonetheless, we would like to emphasize that KYC is the important procedure that is done prior to the withdrawal. Moreover, as stated in our Terms & Conditions, the Company has strict anti-fraud policy and reserves the right to terminate the user account and suspend all payouts to the player (www.hejgo.com/terms-and-conditions). In case of such event, you will receive the email with the thorough explanation of the situation.
We hope that the above-mentioned will be helpful for better understanding of the situation. If you have any questions, you can always contact our support team via email, we are available round the clock.
Shocking! They leave your cashouts pending for days and days and no answers from customer support. Im still waiting on a cashout thats been pending ages. In my opinion they do this on purpose to see if you will cancel and play. Dirty underhanded behaviour. Very typical of whole industry now. Franlky, this makes me hate games I used to love and will probably quit gaming as a result.
Thank you for your review! We value your feedback as it is important for us to improve to keep up with the players expectations and guarantee only positive experience.
However, we would like to point out that all withdrawal requests process on a first-come, first served basis. We try to do everything as fast as possible, but our finance department checks every cashout in order to prevent fraud. In some cases, the additional investigation may be considered in accordance with our anti-fraud policy.
In case you are experiencing any issues with the casino, or have any additional questions, feel free to contact our support service, we are always ready to help you!
