Helabet Casino - プレイヤーの出金リクエストが遅れています。

Hello! I deposit this site and bet play ,after I won 337$ .But I can not withdrawal money .

I seen withdrawal page at (Declined By Operator ) .I contacted chat support .They say other payment method deposit and bet ,After I can withdrawal they say .So I second deposit with BNB (BEP20) and bet play ,I won and I can't withdrawal with this payment method too .I contact support again.They say need to sent mail security team and payment verify .So I verify my payment method .Support say try again later and waiting for fix.They didn't say when ok this problem and don't say deadline.

This is nonsense. so I search google about hela bet .Other people got problem like me.So I afraid .Please help to me .

Thank you.

Dear SaiMinOo,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely.

Have you made any successful withdrawals before?

Could you please confirm that you have passed the KYC verification?

Did you accumulate your winnings with or without an active bonus?

Did you bet on sports only?

Could you please share your communication with the casino regarding the withdrawal? Send emails or chat transcripts to my email at dominika.l@casino.guru, or post screenshots here.

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Dominika

Have you made any successful withdrawals before?

Answer - No I didn't any withdrawal before.

Could you please confirm that you have passed the KYC verification?

Answer - They didn't ask any verification for account profile .

Did you accumulate your winnings with or without an active bonus?

Answer - I didn't use any bonus any I didn't get any bonus .

Did you bet on sports only?

Answer - Yes I bet sport only

I sent to you mail ,Screen short proof with their support chat communication with me.

Thank

Hello ! Any update?

Dear SaiMinOo, have the technical issues been resolved?

Have you been able to withdraw the funds?

Yeah ,I already received all my fund Yesterday !

Thank you so much

Dear SaiMinOo,

We're glad to hear that your issue has been resolved. We'll go ahead and mark the complaint as 'resolved' in our system. We appreciate your cooperation and confirmation. If you ever encounter any issues with this or any other casino in the future, please feel free to reach out to our Complaint Resolution Center. We're here to help.

As you know, we do not charge for our services, nor do we accept any gratuities. However, we would greatly appreciate it if you could take a moment to share your experience with our services on Trustpilot https://www.trustpilot.com/evaluate/casino.guru. An honest review, along with any suggestions for improvement, would be invaluable. Your feedback could help others who may be considering contacting us for assistance with online casino-related issues.

Thank you in advance for your time.

Best regards,

Dominika

Casino.Guru