HellSpin Casino - プレイヤーの賞金は没収されました。

They have unlawfully seized my winnings even though I wasn't playing with bonus money. It was a withdrawal request. They asked me repeatedly to send some of my personal data and photos. By doing this, they have canceled all my winnings without any right to do so.

Έχουν κάνει παράνομα κατάσχεση των κερδών μου ενώ δεν έπαιζα με χρήματα μπόνους ήταν ένα λήψημα εφόσον μου έχουνε ποιοι επαλημένα να στείλω κάποια προσωπικά μου δεδομένα και φωτογραφίες μου αυτή μου έχουνε κατά ισχύει όλα τα κέρδη χωρίς κανένα δικαίωμα

Dear Locogreko, 

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. 

Please understand that KYC is a very important and essential process, during which the casino makes sure that the money is sent to the rightful owner. As they don't have the luxury of being able to physically see all of the players and check their identification and documents, this is the only way gambling establishments are able to complete the verification procedures. None of the serious and licensed casinos take KYC lightly and it might take a few working days to complete this thorough process. 

Could you please advise which documents you have already provided and when exactly did you send the last one?

Have you provided all the required documents as soon as possible and in the correct format? 

Do I understand correctly that the casino canceled your withdrawal request and forfeited your winnings during the verification process?

I hope we will be able to help you to resolve this issue as soon as possible. Thank you in advance for your reply. 

Best regards, 

Veronika

We had sent the documents several times, they also asked me for things that no two licensed casinos ask for, while the user was playing normally at this casino and the money was real balance, all withdrawals, they classified her without any laws, without any warning, without having sent any document to status as a bonus hunter user and they took all the money while absolute something like that is not true guys all he is asking is to return the money they took back the 535€ they are doing balance correction and to withdraw it and never study again with this company

Τα έγγραφα τα είχαμε στείλει επανειλημμένες φορές επίσης μου ζητούσανε πράγματα τα οποία δεν ζητάει κανένα δύο αδειοδοτημένο καζίνο ενώ έπαιζε κανονικά ο χρήστης στο καζίνο αυτό και τα λεφτά ήτανε real balance όλα αναλήψημα την κατατάξανε χωρίς κάποια νομοθέσια χωρίς κάποια προειδοποίηση χωρίς να έχουν στείλει κάποιο έγραφο στην κατάσταση σε χρήστη κυνηγό μπόνους και τις πήραν όλα τα χρήματα ενώ απόλυτος κάτι τέτοιο Δεν ισχύει παιδιά το μόνο πού ζητάει είναι να τις επιστραφούν τα χρήματα τα οποία πήρανε πίσω τα 535€ που κάνουνε διόρθωση υπολοίπου και να τα κάνει ανάληψη και να μην ξανασχοληθεί ποτέ ξανά με αυτήν την εταιρεία