Herake Casino - プレイヤーのアカウントは閉鎖され、資金は没収されました。

The casino locked my account and confiscated both my winnings and deposit, claiming I used a VPN. They stated this as the reason for freezing my account and seizing all my funds.

I never used VPN or something like that!

I only played with my own money, without using any bonuses or promotions.

Here’s the text from their latest email::

"Based on the thorough investigation conducted by our Anti-Fraud and Risk Team, the decision has been made to close your account due to several breaches of our terms and conditions, especially regarding the use of a VPN, this closure is final, and your account will remain closed.

We sincerely understand your frustration and apologize for it, we kindly request you to respect our decision and wish you the best moving forward.

Kind regards,

Customer support Lisa"

I need your help please.

Hello allaskaya1968,

Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with Herake Casino. Please allow me to ask you a few more question before we would move forward.

• Could you please advise if your account is already verified and if yes, since when exactly?
• Is there any way to prove that you did not use VPN to alter your location?
• When was the last time the casino responded to you and what was it about?

Looking forward to your answer.

Regards,

Nick