Highroller Casino - プレイヤーのアカウントが不当に閉鎖されました。

I’ve been using Highrollercasino.ag for over a year, making deposits exclusively with Bitcoin, and never once won. But last night, I finally hit a win of $250.00 and attempted to withdraw. An hour later, I received an email stating my withdrawal was denied due to a "verification fail." I immediately sent my driver’s license and a utility bill to resolve the issue.

When I tried to log back into my account, I discovered it had been closed. After several calls and emails, I finally spoke with management, who claimed my account was flagged for "fraud"—despite the fact that I’ve only ever used Bitcoin, have never had any contact with anyone at the casino, and have never experienced fraud. If fraud had occurred, why was my account never closed before I won? Why only after my payout request?

Highrollercasino is a scam. They’ll gladly take your money, but when it comes time to pay up, they will find any excuse to deny your winnings. Stay away—this site is a complete ripoff!

Dear watergrove,

Thank you very much for submitting this complaint. I'm sorry to hear about the issue you're experiencing. To better understand your situation, I would like to ask a few questions.

• Could you please specify whether your identity documents were approved and verified? Or was your account blocked before completing the KYC verification?
• Did you accumulate your winnings with or without an active bonus?
• What types of games did you play?
• Has the casino provided you with any details regarding the fraud they are accusing you of? Kindly forward all communications between you and the casino regarding the closure of your account to veronika.f@casino.guru.

I hope we can assist you in resolving this issue as quickly as possible. Thank you in advance for your reply.

Best regards,

Veronika

Dear watergrove,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.