Highroller Casinoのレビュー

Beware of HighRoller.com's verification process.

I have played here before, many times. I have deposited with my Debit Mastercard and Interac E-Transfers.

I am fully verified already, couple years ago for BOTH payment options too.

I deposited on this site after not playing there for around a few months via Interac E-transfer. A total of $300 that day. I ran it up to around $2600 and then settled on withdrawing $2000. I put my request in and I was expecting it quickly as all others have come within hours. I was VERY surprised when I got an email saying I needed to verify.

I thought ok no big deal, I'll send in the info again. However, this time they want a bank statement that is in PDF format only. Why is this a problem? Because the bank only generates a statement PDF format once per month. This is NOT common. Asking for screenshots is, but what they want is NOT. All this is doing is purposely making a customer wait in the hopes they play their winnings and lose. I did send in screenshots with this explanation but I am getting back the same canned response about PDF format monthly statement.

I have only encountered this issue of monthly PDF statement only with one other site, Twin.com. It took a few days of pestering employees on linkedIn, email, personal and work phone numbers, employees on social media etc, forums and reddit before they came around. I am prepared to do that again with Highroller.com if I cannot get this resolved.

I have played on 100s of sites. This PDF format only has only been asked for once.

So, beware of playing on HighRoller.com as if you are asked for this, you won't be able to collect your winnings for awhile.

If for some reason they come along and resolve this I will update my post.

Highroller Casino Review

Positives:

- Extensive Game Selection: Highroller Casino boasts an impressive and diverse selection of games. Whether you’re into slots, table games, or live dealer options, there’s something for everyone. The variety is one of the best in the industry, offering hours of entertainment.

- Fast Verification Process: The casino takes document verification seriously and typically processes your documents within 24 hours or less. This quick turnaround ensures that your account is secured and ready for withdrawals without much delay.

- Speedy Withdrawals: Once your account is verified, withdrawals are processed swiftly. Players can expect to receive their funds quickly, which is a significant advantage.

Negatives:

- Game Categorization Issues: While the casino has a vast game library, finding specific types of games can be challenging. For example, the Megaways category doesn’t display a full list of available games. To access certain games, players might need to search by the game provider, which can be cumbersome.

- Geo-Restricted Games: Some games are only available to players located in Quebec, Canada. This restriction is allegedly due to licensing issues, preventing the casino from competing with Loto-Québec. This limitation can be frustrating for players outside the province who wish to access these games.

- Deposit Verification Requirement: A notable downside for Canadian players is the casino's requirement for a bank statement as proof of deposit. Screenshots or email confirmations are not accepted. This policy can be problematic, especially if a player makes a deposit early in the month and wins big. They would have to wait until the next month to receive their bank statement and then submit it for verification. This delay could hinder access to winnings.

- Risk for Impulsive Players: For those prone to impulsive behavior, the delay in verification can lead to temptation. Without access to their winnings, players might be tempted to play with the funds they’ve won, potentially losing everything before the verification process is complete.

- Inability to Freeze Winnings: Another critical issue is the lack of an option to freeze your winnings. There is no way to restrict players from reversing withdrawals, which could be detrimental for those struggling with gambling issues. The casino should consider implementing a feature to protect players by allowing them to lock in their winnings and prevent further play.

Conclusion:
Overall, Highroller Casino offers a strong gaming experience with a vast selection of games and quick verification processes. However, the casino could improve by addressing some of the issues related to game categorization, geo-restricted content, and player protection. Implementing features that safeguard impulsive players, such as non-reversible withdrawals, would go a long way in enhancing the player experience and promoting responsible gambling. If you’re looking for a casino with a wide range of games and fast payouts, Highroller Casino is worth considering, but be mindful of the potential challenges you might face.

Signed up for the One hundred percent match Welcome deposit bonus. Deposited forty dollars through internet sphere had eighty dollars to play with to my surprise, Money was separated $40 in my cash and $40 in my bonus. Wagering requirements don't start until you are in your bonus money after About an hour of spinning My cash balance was at a $140 I decided to try to cash out.
And was able to without providing any KYC documents.
No complications had the money e transferred back. Into my account four hours later overall great experience with this casino highly recommended
I decided

Update 10/13/2023: I played again with no bonus and STILL couldn't play all the slots. The chat rep was friendly but couldn't tell me why. The slots are tight, tight, tight. No fun here.


I was very unimpressed. I used a welcome bonus and regretted it immediately. I was severely limited to what slots I could play. There was no filter so I had to hunt and peck. I used the chat service and the rep told me I could play slots from three providers. That wasn't true. I was limited to those slots but a lot of them were not available to me because of my bonus.

I view the slots I played as the bottom tier and they were uneventful and unrewarding. The biggest amount I won on any spin was $12.

They offer a nice selection of games and providers, so if I decide to give them another chance, I will not be using a bonus.