Highroller Casino - プレイヤーの確認プロセスが遅れています。

First day I send them my 3 days bank statement then I send them full month bank statement for address and payment verification all time they rejected it. That was my official jupiter federal Bank statement,I downloaded it from my bank app name jupiter but they always told to me for give official bank statement( they told that where is stamp and signature please told them in online statement there is no stamp and signature).I think they don't know how bank statement looks like or didn't wants to do players account verification.

Hello chetanalayek843,

Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with Highroller Casino. Please allow me to ask you a few more question before we would move forward.

• Could you please advise since when exactly is the verification process ongoing?
• Which documents have been already approved and which ones not?
• When was the last time you spoke to the casino and what was it about?

Please note that the verification process may take up to 14 days after sending in all the requested documents.

Looking forward to your answer.

Regards,

Nick

Due to an exceptionally high volume of complaints, we kindly ask for your patience. While we strive to publish complaints within 48 hours, follow-up responses may take up to 7 days. Assigning your complaint to a resolver might also take longer, as we’re currently managing close to 1,000 complaints.

Thank you for your understanding. Wishing you a wonderful New Year 2025!