Highroller Casino - プレイヤーのKYC検証が遅れています。

My KYC is not getting approved

No matter how many times I explain, it doesn't get through

The MEXC exchange

doesn't have a service that includes a logo and address on the deposit and withdrawal history

Kycが承認されない

何度言っても　通じない

MEXC取引所が

入金出金　履歴にロゴと名前住所記載するサービスがないことを

Dear hirokann0525,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. 

Please understand that KYC is a very important and essential process, during which the casino makes sure that the money is sent to the rightful owner. As they don't have the luxury of being able to physically see all of the players and check their identification and documents, this is the only way gambling establishments are able to complete the verification procedures. None of the serious and licensed casinos take KYC lightly and it might take a few working days to complete this thorough process. 

• Have you been informed what specifically seems to be a problem in verifying your account?
• Could you please advise how many days ago you requested a withdrawal and started the account verification? 

I hope we will be able to help you to resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards,

Petronela