Highroller Casino - プレイヤーの書類確認が遅れています。

All Documents upload but documents rejected

Hello Sipra,

Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with Highroller Casino. Please allow me to ask you a few more question before we would move forward.

• Could you please advise since when exactly is the verification process ongoing?
• Which documents have been already approved and which ones not?
• When was the last time you spoke to the casino and what was it about?

Please note that the verification process may take up to 14 days after sending in all the requested documents.

Looking forward to your answer.

Regards,

Nick

I am send all my original documents but rejected why I don't know

I signed up at highroller casino on 25th january, then deposited 2.25k, then won 14.9k, when I did KYC, I took my Aadhaar with selfie, then also took proof address, it was verified, then when I did proof of deposit, the transaction was showing in the account. Where I made the payment, my UPI and transaction ID are also available, but the team of Highroller is not verifying my account even after checking everything. And when I am uploading the document, every time a new reason is given, but that reason is not valid.

Please help

today highrolllar casino send mail but i am sending all original bank statement and EAadhaar pdf.

So far only verified my ID card. I don't understand why the bank is rejecting the statement

 my bank statement. i submitted two official bank statement documents directly from my bank as a proof of address. they keep rejecting the bank statements claiming its not original when it is . the document was never edited . i simply downloaded it directly from my bank website and submitted it on the casino website. bank documents should be accepted as part of proof of address according to their own terms and services .

Hello Sipra,

Would it be possible to forward the communication between you and the casino related to this case to nikolas.b@casino.guru for further review?

Looking forward to hearing from you.

Regards,

Nick

but no verify my account

Please help

 only verify id card other documents still in progress

Please close the case..i resive my withdrawal money

Dear Sipra, 

I’m really pleased to hear that your issue has been resolved. I'll go ahead and mark your complaint as 'resolved' in our system. Thank you for confirming the outcome. If you ever face any challenges with this or any other casino in the future, please don’t hesitate to reach out to our Complaint Resolution Center. We’re always here for you. 

As you know, our services are completely free, and we don’t accept any gratuities. But if you could spare a moment to share your experience with our services on Trustpilot, it would mean a lot to me. Here’s the link: https://www.trustpilot.com/evaluate/casino.guru. Your honest review and any suggestions for how we can improve would be incredibly valuable, not just for us, but also for others who might need help with online casino-related issues. 

Thank you so much for your time. 

Best regards, 

Casino.Guru