IceCasino - プレイヤーは残高を引き出すのに苦労しています。

October 5, I requested a withdrawal.

October 8, the withdrawal was rejected.

October 8, I requested a withdrawal again.

October 16, the withdrawal was rejected

On October 16, I requested a withdrawal again.

Nothing happened yet.

KYC is complete

Hello rifat62,

Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with IceCasino. Please allow me to ask you a few more question before we would move forward.

Could you please advise since when is your account fully verified? Did you accumulate your winnings with real money or did you use a bonus? When was the last time you spoke to the casino and what was it about?

Looking forward to your answer.

Regards,

Nick

My account was fully verified on October 10.

After this, they again demanded a salary specification, which I sent.

Despite notice before that the account was verified.

The last contact with the casinos was on October 16, where they confirmed that the withdrawal request has been accepted for processing.

Played with real money.

There are so many other casinos that pay out winnings on the same day, can't understand their actions.

The money arrived today. Thanks

Thank you rifat62 for letting us know that the issue has been resolved. Please do not hesitate to contact us if you will come across any other trouble again in the future, we will gladly try to help you out.

Regards,

Nick