IceCasino - プレーヤーの撤退は保留中です。

Good evening, I find myself here once again due to issues with the ICECASINO. They have started causing a hassle again about depositing my withdrawal request. I had a bad experience with this casino last month, which was only resolved after I made a complaint here. I decided to give them the benefit of the doubt and, after a few weeks, I returned to play again. I requested another payout, which was deposited quickly into my account within two days. However, I kept on playing and requested another withdrawal on the 27th at around 1 p.m., and despite having an email confirming this request, it has not been completed yet. They haven't withdrawn the funds from my account and I am becoming seriously concerned. I have contacted their chat and also by email but all I have received are standard responses just like the last time. Can you assist me with this?

Boa noite, venho aqui mais uma vez , pois o casino ICECASINO ora variar começou com a enrolação pra depositar minha solicitação de retirada . Tive uma experiência ruim nesse casino mês passado , só resolvida depois que fiz a reclamação aqui . Dei um voto de confiança e depois de algumas semanas voltei a jogar, solicitei outro saque e depositaram bem rápido 2 fias estava na minha conta, ok continuei jogando e agora solicitei outro saque dia 27 por volta das 13 hs , tenho o e-mail comprovando a solicitação aí até agora o pedido não está completo, não retiraram os fundos da minha conta e estou seriamente preocupado. Já entrei em contato com o chat e por e-mail também e só recebi respostas padrão como da outra vez. Será que vocês podem me ajudar ?

Dear Rica1971,

Thank you very much for submitting your complaint. I’m sorry to hear about your withdrawal problem. 

I am not aware of any previous complaint made by you regarding Ice Casino

Please allow me to ask you a few questions, so I can better understand the situation. 

• Could you please advise if your account has been fully verified?
• When did you request a withdrawal from the casino? Is it still pending in your account?

Looking forward to hearing from you.

Best regards,

Tomas

Hello Tomas, My account has been verified for months, I have already made other withdrawals at the casino. And there is a complaint from me in December about ICE CASINO and it is still pending.

Olá Tomas , Minha conta já foi verificada há meses , já fiz outros saques no casino . E tem sim uma reclamação minha em dezembro sobre o ICE CASINO e ainda está pendente.

Good morning, case resolved and deposit into my account via the website. I thank all of you.

Bom dia , caso resolvido e deposito na minha conta pelo site . Agradeço a todos vcs .

Dear Rica1971,

I'm glad to hear that your issue has been resolved successfully. I will now mark the complaint as 'resolved' in our system. 

Thank you for your cooperation, and please do not hesitate to contact our Complaint Resolution Center if you run into issues with any online casino in the future. We are here to help.

Best regards,

Tomas

Casino.Guru