IceCasino - 決済が遅延しているとのクレームがあります。

Anyway, I took the bonus of 25$ I bet 25X the amount I went to withdraw they told me that I would have to deposit 35R$ to be able to withdraw, I went there I deposited I tried to withdraw they said I had to verify KYC I went there I sent everything they asked for and it has been 4 days since they did not check my documents this is not fair , if they do not pay I will take legal action ,

Player ID: 34***629

Enfim , peguei o bônus de 25$ apostei 25X o valor fui sacar me disseram que eu teria que depositar 35R$ pra poder sacar , fui lá depositei tentei sacar falaram que tinha que verificar KYC fui lá mandei tudo que pediram e já faz 4 dias que não verificaram meus documentos isso não é nada justo , de não pagarem vou tomar medidas legais ,

ID do jogador: 34***629

Dear meucanal2199,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.
That’s why we advise players to be patient, cooperate fully with casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.

If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.
Thank you in advance for your patience and understanding.

Best regards,
Complaints Resolution Center

Hello all,

According to our records, the withdrawal request was successfully completed at 06.08.2022 07:30:53 (UTC)

Dear meucanal2199, can you please confirm you've received the winnings?

Kind regards

Dear meucanal2199,

Have you received your withdrawal from the casino yet?

Dear meucanal2199,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, we’re forced to close this case because the player hasn’t responded to our messages and questions. Therefore, we’re not able to proceed with further investigation or suggest possible solutions.

The player can reopen this complaint anytime.