IceCasino - 選手の退会が遅れました。

• hello dear, I turn to you for help, because the casino does not pay me my money won, they speak in standard sets of words and do not really explain the problem with the withdrawal, I suspect that they are scammers, the withdrawal is waiting for the second week already

• здравствуйте уважаемые обращаюсь к вам за помощью так как казино не выплачивает мне мои выигранные деньги говорят стандартными наборами слов и толком проблему с выводом не объясняют подозреваю что они есть мошенники вывод жду вторую неделю уже

Dear kamar112, 

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. It’s quite usual for withdrawal, to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. That’s why we advise players to be patient and wait at least 14 days after requesting their withdrawals before they submit a complaint.

Do I understand correctly that you requested the withdrawal on March 13? Have you made any successful withdrawals before?

Looking forward to hearing from you.

Best regards, 

Kristina

hello Christina, I didn’t make withdrawals from this casino before, but there were no problems with a deposit to the game account))) problems appeared when I requested a withdrawal. I requested a withdrawal on 03/09/23 and from 03/13/23 it became with the status in progress.

привет Кристина ранее выводов с этого казино не делал но с депозитом на игровой счёт проблем не возникало ))) проблемы появились тогда когда я запросил вывод.Вывод я запросил 09.03.23 а с 13.03.23 оно стало со статусом в процессе.

Thank you for your reply, kamar112. Could you please confirm that you have passed the KYC verification?

Have you accumulated your winnings with or without an active bonus?

Additionally, please forward all the relevant communication between you and the casino to kristina.s@casino.guru. Alternatively, you can post it here.

Hello all,

We'd like to confirm the withdrawal was successfully finished on 22.03.2023 05:24:25 (UTC)

Best regards

Dear kamar112,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

It appears that this issue may have been resolved, but without confirmation from the player we are forced to reject this complaint.

The player can reopen this complaint anytime.