IceCasino - 選手の退場が遅れています。

Hello, I was supposed to receive some money from Ice Casino and the funds have been withdrawn from the casino, however, they are not in my account yet. It has been a week and a half since they said the funds were on their way but nothing has happened yet.

Hej jeg har skulle modtage nogen penge fra ice casino og de er trukket ud fra casino men de er ikke på min konto endnu og nu er det halvanden uge siden de sagde de var på vej men der er intet sket endnu

Hello morganhansen1982,

Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with IceCasino. Please allow me to ask you a few more question before we would move forward.

Could you please advise if your account is already verified and if yes, since when exactly? Did you accumulate your winnings with real money or did you use a bonus? When was the last time you spoke to the casino and what was it about?

Please note that we recommend to wait at least 14 days for your verification/withdrawal to be processed specially if it’s your first ever request.

Looking forward to your answer.

Regards,

Nick

Dear morganhansen1982,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.