IceCasino - 選手の退場が遅れています。

Hi won 7000kr and made a withdraw the 5/1 and they split it up in 3. 1000kr 3000kr 3000kr . The 1000kr Got accepted right away and was on my bank account 2 days after. Now i been waiting on the last 6000kr for 19 days. My account is verifyed and ready to use all the options on the site. Now they just keep stalling it everytime i ask for status about my money. The say there is some technical issue. The support is just a chat robot and dont give me any answers. Can you help me to speed up the proces please kh. Thomas

Dear zomm3r,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely. What is the current status of those missing payments? Are they marked as pending or processed in your casino account? Could you please post a screenshot of your withdrawal history here in this thread?

Have you accumulated your winnings with or without an active bonus?

Additionally, if there is any other relevant communication between you and the casino, please forward it to kristina.s@casino.guru. Alternatively, you can post it here.

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Kristina

Hi ty for help Kristina . Yes its won without a bonus. And i already Got some off the money. I Got 1000kr 2 days after i made a withdraw. The money even came on a sunday in my bank account. The withdraw has been in progress since the 5/1 2024. I only made one withdraw and they split it up in 3. All i do get standard answers from the chat support. No help just stalling and

I cAnt put the withdraw file in here . Its just keep loading . But i sent it when i made this complaint

Thank you very much, zomm3r, for your cooperation. I will now transfer your complaint to my colleague Natalia (natalia.b@casino.guru) who will be at your service. I wish you the best of luck and hope the problem will be resolved to your satisfaction in the near future.  

Hi zomm3r,

I've just reviewed your case and am sorry to hear about your struggles with withdrawal. I will try to help you by contacting the casino. We'll see what can be done when they reply.

Dear IceCasino, I'd like to invite you to join this conversation and participate in the resolution of the player's complaint. Could you please share more information regarding the case? Would you please check if two payments that the player hasn't received yet were already processed??

I'm looking forward to hearing from you. In case of any supporting evidence, feel free to send it to my email natalia.b@casino.guru.

Kind regards,

Natalia

Ty Kristina for the help. And hi Natalia . Hope you Can fix this thing😁 i read all complaints about this casino and it the same thing they do with all players . 🤬🤬

Hello all

According to our records, all the withdrawals were successful.

Regards

Yes i just looked and Saw my withdraw was accepted 👌 i Will write here when i reciew Them in my bank account

Thank you for the reply, IceCasino.

Dear zomm3r, please let us know as soon as you receive the payment so that we can update the status of your complaint. I hope it won't take too much time.

Dear zomm3r,

Have you received your withdrawal from the casino yet?

Dear zomm3r,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

It appears that this issue may have been resolved, but without confirmation from the player we are forced to reject this complaint.

The player can reopen this complaint anytime.