IceCasino - プレイヤーの撤退は遅れています。

Sent in correct documents for KYC by 4th of April. Took a few days for it to pass.

They "processed" the withdraw of 500 euro by 11th and 1000 euro by 12th. And status is "in progress" and when i ask where it is, they blame it on external payment provider.

I keep asking once a day when it will come but i get the same answer as before.

Dear Boko,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. It’s quite usual for withdrawal, to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. That’s why we advise players to be patient and wait at least 14 days after requesting their withdrawals before they submit a complaint. So let's wait for a few more days and if you don’t receive your winnings by then, please, let us know and we will try to help you.

Thank you for your understanding.

Best regards,

Kristina

Hello, Boko

We are so sorry you'd faced issues with the withdrawal. We are contacting the payment provider re your issue. We will do our very best to resolve it ASAP. Meanwhile, enjoy our small gift on your bonus balance 🙂

Thank you for understanding.

Kind regards

Ill post an update when i receive the funds.

Hello everyone,

Thank you IceCasino for taking your time to help us with this case.

Boko, thank you for your patience. I will keep this complaint opened until your confirmation regarding successful withdrawal. Please let me know as soon as you receive the payment.

Dear Boko

Your withdrawal failed due to technical reasons on the payment provider's side.

Would you please make another transaction?

Thank you in advance!

Kind regards

Okay trying again

Dear Boko

Please keep us informed when you receive the money onto your bank account. Thank you in advance!

Kind regards

I have received the funds. Thanks, all is sorted!

Awesome news, Boko. As the complaint has been successfully resolved, we will now close it as ‘resolved’ in our system. Thanks for your cooperation and don’t hesitate to contact us if you run into any issues with this or any other casino in the future. We are here to help.