Instant Casino - プレイヤーのアカウントは閉鎖されました。

Hello, I have some problems with instantcasino

I won 400e and wanted to withdraw it, I did it and I needed to wait for some time , I waited for 1-2weeks to get money, I didn’t receive my money. I logged in and saw that my money is back in my instant account, so I wanted to deposit and they needed verification, I passed every verification and they didn’t let me pass it till the end because when I registered I accidentally put my birth year 2005 instead of 2006.

i communicated with live support and they saw everything was good and said that they will tell some bigger guys that they need to change it so I could get that withdrawal.

i waited for a couple of days and saw in transactions that my withdrawal was "paid" so I contacted live support and and sent them screenshot and transaction id as they asked

i tried to log into my account and it was just closed

Dear Sanchonr1,

Thank you very much for submitting this complaint. I'm sorry to hear about the problem you're experiencing. Please allow me to ask you a few questions to clarify your situation.

Could you please specify when exactly you registered at Instant Casino? Please state the exact date.

Am I correct in understanding that you entered your correct day and month of birth, only your year of birth was incorrect? Please state the day and month of your birthday (we won't show this information publicly).

Also, please forward me the email you received from the casino after your account was closed at veronika.f@casino.guru. Alternatively, you may post a screenshot here.

I hope we will be able to help you resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards

Veronika

Dear Sanchonr1,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.