Instaspin Casino - プレイヤーの賞金は没収されました。

I wagered my bonus then when it got to 100% my money dissapeared

Hello thomascantrill1,

Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with Instaspin Casino. Please allow me to ask you a few more question before we would move forward.

Could you please advise if your account is already verified and if yes, since when exactly? What kind of bonus were you using? When was the last time you spoke to the casino and what was it about?

Looking forward to your answer.

Regards,

Nick

I was verified few months ago iv never had a problem with withdrawls the bonus was 100 free spins I spoke yo them today

Hello thomascantrill1,

What did they respond regarding the matter? Can you forward the communication and your deposit, bonus and betting history to nikolas.b@casino.guru?

Dear thomascantrill1,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.