IviBet Casino - プレイヤーのアカウントは閉鎖され、資金は没収されました。

Hello, good evening. My complaint is that my account was closed with money in it, specifically 6417.00 soles, which is an amount I need as it is my money. They only say I violated terms and conditions, but they don't explain anything, and my account is closed without returning my money. I'm requesting your support, please, as this is a significant amount for me and I need it. Accounts shouldn't be closed just like that. The account can be closed, but the money needs to be returned to me.

Hola buenas noches mi reclamo es que se me cerraron la cuenta con dinero adentro hablamos de 6417.00 soles el cual es una cantidad que necesito ya que es mi dinero , solo disen que incumplí términos y condiciones más no disen nada y mi cuenta está cerrada y no me devuelven mi dinero. Solicitó su apoyo por favor es una suma elevada para mí la cual la necesito no pueden estar cerrando cuentas así por así la cuenta me la pueden cerrar pero el dinero tiene que devolverme 

Dear Rodolfo1902,

Thank you very much for submitting this complaint. I'm sorry to hear about the issue you're facing. Please allow me to ask you a few questions to clarify your situation.

Could you please forward me the email you received from the casino after your account was closed? My email address is veronika.f@casino.guru.

What types of games did you play - e.g. slots, live casino games, sports betting?

Have you passed the full KYC verification?

Did you accumulate your winnings with or without a bonus?

I hope we will be able to help you resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards

Veronika

Good morning

I sent the conversation with ivibet to the email

. the types of games I play are sports betting

. verification they asked me for my ID and address and my proof of payment and selfie photos

. My winnings were accumulated without any kind of bonus. Only with sports betting.

The requested is sent, please support

Buenos dias

. le envie al correo la conversacion con ivibet

. los tipos de juego que jugue son apuestas deportivas

. verificacion me pidieron mi dni y domicilio y mis comprobantes de pago y fotos selfies

. mis ganancias se acumularon sin ningun tipo de bono. solo con apuestas deportivas

se envia lo solicitado su apoyo por favor

Thank you for the update.

As you might know, our forum Casino.Guru deals with the complaints regarding online casinos only. I understand it must be difficult for you, but unfortunately, we don’t have enough insight to take on this kind of issue, related to sports betting. Therefore, I will be forced to reject your complaint.

Thank you very much for your understanding.

Best regards,

Veronika